Support Services Specialist - College of Dentistry
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Are you self-motivated detail oriented organized and customer focused The University of Iowas College of Dentistry has a great opportunity for you as a customer service professional in our clinics. The Support Services Specialist is the first point of contact for our patients interacting both by phone and in person. This is a full time onsite position with work hours from 8:00am to 5:00pm Monday through Friday. This position offers variety and opportunity to work in a unique educational environment either at a front-desk or in our call center! For a full job description please send an e-mail to .
Responsibilities:
- Problem-solve in a fast-paced environment requiring daily solutions in scheduling conflicts cross clinic support needs and urgent patient care.
- - Patient interactions by phone or in-person.
- Schedule and coordinate patient needs with multiple college clinics outside dental offices community healthcare centers and outside agencies (i.e. transportation services language interpreting services etc.)
- Contribute ideas to improve workflow efficiencies that contribute to our service excellence standards.
- - Data entry into the patient management system for basic patient demographics insurance and appointment information.
- May coordinate and modify Faculty Resident and student provider master schedules.
- Train co-workers on clinic workflow policies paperwork.
- May orient and educate dental students on clinic protocol and procedures.
- Verify patient insurance eligibility and coverage.
Salary: $48964 to commensurate (Pay Grade: 3A)
Schedule: Monday Friday 8:00am 5:00pm
May require occasional overtime.
Work Location: On-Site
Required Qualifications:
- Bachelors degree or an equivalent combination of education and relevant experience.
- Experience working with word processing spreadsheets and calendaring software (i.e. Microsoft Office or Google).
- Relevant customer service experience (in-person and over the phone).
- Experience utilizing active conflict management/resolution skills and de-escalation techniques.
- Demonstrated the ability to problem solve and think independently in a fast paced environment.
- Excellent time management techniques demonstrating the ability to adapt and handle multiple competing priorities.
- Excellent written verbal and interpersonal communication skills.
Desirable:
- Demonstrated ability to facilitate positive outcomes by collaborating and working in a team environment.
- Experience utilizing electronic health records or confidential/HIPPA protected information.
- Knowledge of basic dental terminology.
- Complex scheduling experience for multiple providers in a healthcareenvironment.
Position and Application Details:
In order to be considered for an interview applicants must upload a Resume (and mark as Relevant File) to their submission. A Cover Letter is recommended; 3 Names of Professional Reference may be required at a later date.
Job opening are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. For questions or additional information please contact .
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.
Required Experience:
Unclear Seniority
Key Skills
- Criminal Justice
- Account Payable
- Economics
- Front End
- Facilities Management
- Domestic
About Company
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