Technology Services Specialist II

Technology Services Specialist II Scottsdale AZ

The Opportunity:

The Technology Services Specialist II is responsible for providing technical support to end-users ensuring the resolution of issues related to computer systems software and devices. This role ensures smooth daily operations and delivers excellent customer service to all Firm employees.

Key Responsibilities:

Technical Support & Troubleshooting

• Respond to end-user requests for technical assistance and support.
• Log all end-user requests into the technical ticketing system for tracking and resolution.
• Troubleshoot and resolve basic issues related to computers applications systems devices access and performance.
• Escalate issues to higher-level teams or departments as needed for timely resolution.

Documentation & Knowledge Management

• Document solutions and create how-to guides for both internal departmental use and end-user reference.
• Utilize solution databases and other resources to research and resolve technical problems effectively.

Collaboration & Communication

• Advise users on best practices and steps to resolve issues and prevent future occurrences.
• Maintain clear and open communication with users and other teams regarding ongoing issues and solutions.
• Develop positive working relationships with Firm employees to ensure smooth interactions and prompt issue resolution.

Continuous Learning & Development

• Stay informed about industry trends emerging technologies and best practices.
• Actively seek opportunities to expand knowledge and skills through research and professional development.

Additional Duties

• Demonstrate a basic understanding of accounting and financial processes terms and concepts to assist with technology-related needs.
• Perform other duties as assigned by supervisors or management.

Qualifications:

Required:

• High school diploma or GED.
• Experience working in a Helpdesk environment.
• Minimum of 3 years of experience in Information Technology support or a related field.
• Experience working with Microsoft products (Microsoft Entra ID Microsoft Active Directory Microsoft Azure Microsoft 365 office suite Windows Server OS Windows OS etc).
• Strong technical troubleshooting skills with the ability to address a variety of hardware software and network issues.
• Excellent communication skills both written and verbal.
• Proficiency in English.
• Ability to work independently and as part of a team.
• Strong interpersonal skills and a customer service-focused attitude.
• Hold an active drivers license.

Preferred:

• Experience working with Accounting (CPA) firms and accounting industry specific software.
• Experience using the ServiceNow ticketing system.
• Experience working with Fortinet Firewalls andHP Aruba networking equipment.
• Experience working with VMWare products.

What Is In It For You

• Competitive compensation
• Generous Paid Time Off (PTO)
• Medical dental and vision benefit programs
• 401(k) retirement
• Cellphone Reimbursement
• Education reimbursement
• Supportive career environments
  • Coaching and Mentoring Program
  • Internal learning opportunities
  • Paid membership to business civic and professional organizations.
• Emotional well-being resources
• Paid life and disability insurance
• Paid maternity and paternity leave
• Bonus incentives: Employee Referral Bonus and the New Client Referral Bonus
• 2025 Great Place To Work by Great Place To Work Institute Inc.
• Inside Public Accounting Top 200 Firm

What Can You Expect

• Initial phone screening of qualified candidates.
• Panel interview with a member of Human Resources and partner and staff who this position will interact with for candidates who advance from initial phone screen.
• Secondary panel interview may be required if multiple candidates from the initial panel interview are selected.

Who is Frost

Frost PLLC is a forward-thinking full-service accounting firm dedicated to personalized financial advice. Our services span tax assurance advisory business valuation litigation and animal welfare. We value respect communication and a can-do attitude in our associates. Join us if you want a career that balances professional excellence with a fulfilling personal life.

Frost PLLCs policy is not to accept unsolicited referrals or resumes from any source that does not have a signed vendor agreement and directly from employees and candidates.

• Frost PLLC will not consider unsolicited referrals and/or resumes from vendors who do not have a signed vendor agreement with Frost PLLC. (e.g. search firms staffing agencies fee-based referral services and recruiting agencies.)
• Any resume or CV submitted to an employee of Frost PLLC without a signed vendor agreement in place within the last year will be considered Frosts property.
• To be duly considered for a vendor agreement with Frost PLLC all formal requests must be exclusively submitted to. Any communication through alternative channels shall be deemed invalid for consideration.