Client Support Tier 1 - Sr Associate II
Client Support Tier 1 - Sr Associate II
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1 Vacancy
Job Description
Calling all innovators find your future at Fiserv.
Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.
Job Title
Client Support Tier 1 - Sr Associate IIThis support role provides the opportunity to learn multiple roles within the operations team: Phone Support Email Support Data entry Research and Quality Control. All while learning about the processing industry.
As Client Service Analyst you can look forward to:
Assisting our merchants agents and internal Fiserv team members with questions via support tickets emails and phone calls (in-bound and out-bound)
Completing account updates on merchant accounts.
Researching and using analytical thinking to identify the root cause for merchant account issues.
Inquires questions range from funding rates fees and transactions.
Effectively and professionally communicate with both external merchants and internal agents daily.
Communication is key to the success in this role. Not only communicating within support tickets phone calls but with fellow team members and other internal Fiserv teams.
Daily Responsibilities
Meeting or exceeding daily support inquiry goals
Support tickets phone calls and/or emails based on role within the team.
Support inquiries are reviewed in the order received.
This team often needs to pivot focus to assist in the most pressing areas/time sensitive needs
Communicating with fellow merchants agents fellow team members and other internal Fiserv teams.
Basic Qualifications:
High School Diploma ; bachelors degree preferred
Minimum 2 to 4 years of customer service experience
Experience with Windows PC and Microsoft suite of projects
Must be Proficient in Microsoft Excel
1 to 3 years of workforce experience
Internet research/analytical thinking experience
Experienced in written and verbal communication
This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Maryland Minnesota New Jersey New York Nevada Rhode Island or Washington.
It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
Required Experience:
Senior IC
Employment Type
Full-Time
