Temporary Help Desk Support Specialist
Temporary Help Desk Support Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Temporary Help Desk Systems Specialist
Temp12 - Starting Hourly Rate:$25.96 (Part-time)
Nature of Work:
- Work with staff to plan schedule monitor verify and analyze enterprise applications.
- Review and document applications and procedures to prevent and correct production issues as necessary.
- Investigate and insure resolution of issues reported to the Helpdesk.
- Escalate and assist on issues needing input from other IT staff.
- Identify and resolve client problems involving desktop applications local and remote storage space allocation network performance and operation desktop configuration and automated maintenance jobs and schedules.
- Log and document production problems including documenting issues and resolutions in the Helpdesk software.
- Identify reoccurring and potential process problems jointly develop resolution plans and implements changes with other IT staff.
- Review develop and improve software deployment and maintenance scripts/procedures.
- Install and troubleshoot hardware including computers printers phones faxes cameras etc.
- Recommend process controls for prevention of issues or improvement in production systems.
- Investigate and test alternative methods to expedite problem resolution.
- Analyze log files and recommends changes to improve processing and system utilization.
- Recognize and identify areas where existing policies and procedures may require change or where new ones potentially need to be developed.
Required Qualifications:
- Associates degree in computer science information technology or related field.
- Valid drivers license.
- Knowledge of computer hardware software and application programming.
- Experience in working with computers and applications: at least one year.
- The City of Ann Arbor at its discretion may consider an alternative combination of formal education and work experience.
Preferred Qualifications:
- Bachelors degree in computer science information technology or related field.
- At least two years of experience in working with computers and applications.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Positions in this class typically require: stooping kneeling reaching lifting pushing pulling driving grasping talking seeing hearing and repetitive motions
The ability to safely operate a motor vehicle as incumbents will be required to travel throughout the City of Ann Arbor as necessary. Duties entail the ability to work at a computer keyboard for extended periods of time or extended periods of time troubleshooting over the telephone. Operating standard office equipment requiring continuous or repetitive hand/arm movements.
Move and lift objects up to 20 lbs. including computer tower computer monitor personal printer dual monitor stand cables keyboards mice and laptops.
Required Experience:
Unclear Seniority
Employment Type
Temp
