Front Office Manager
Front Office Manager
Posted on :
31-08-2025
Employer Active
1 Vacancy
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Job Description
Job Summary:
We are looking for a Front Office Manager to lead and manage the front office operations of our hotel. The ideal candidate will be responsible for overseeing a team of front desk staff greeting guests addressing guest inquiries and complaints and ensuring a professional lobby environment. Strong leadership time management organizational and communication skills are essential.
Compensation $21- 23
Key Responsibilities:
- Led and trained front office staff and managed shift schedules.
- Process guest check-ins confirm reservations assign rooms and issue room keys.
- Handle confidential guest information with integrity.
- Resolve guest complaints and requests in a friendly professional manner.
- Ensure the lobby and common areas are clean and welcoming.
- Manage cash drawer contents and transactions during shifts.
- Coordinate with Housekeeping/Maintenance to ensure room readiness.
- Process payments (cash debit credit) and check-outs resolving any charges.
- Generate daily reports (arrivals departures special requests) and ensure accuracy.
- Supervise staff performance and complete performance reviews.
- Assist guests with directions and information about the property and local areas.
- Perform administrative duties such as filing and updating records.
- Ensure all front desk activities (bookings appointments calls emails) are handled efficiently.
- Complete other duties as assigned.
Requirements:
- Minimum 2 years of hospitality experience.
- Minimum 2 years of front desk experience.
- At least 1 year of managerial experience preferably in hospitality.
- Proficiency in Windows OS and company-approved spreadsheets and word processing.
- Strong verbal and written communication skills.
- Ability to handle guest complaints and resolve issues promptly.
- Ability to manage time effectively in high-pressure situations.
- High school diploma or equivalent.
Physical Demands:
- Regularly required to walk stand and use hands to reach.
- Frequently required to stoop kneel crouch or crawl.
- Must be able to lift and move up to 50 pounds occasionally.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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