Customer Service Representative

Houston - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Department:

Customer Service

Job Summary

Want to Help People While Saving the Planet Join TriSMART Solar as a Customer Service Superstar!
Pay: $15$20/hour
Location: Houston
Company: TriSMART Solar Texas #1 Residential Solar Installer

Are you the kind of person who loves to talk thrives on solving problems and lights up a roomeven on the phone Do you believe in clean energy better service and helping people every single day If so keep readingbecause we want you on our team.

TriSMART Solar is on a mission to bring affordable reliable solar energy to every home and business in Texas. But we dont just power rooftopswe power relationships. Thats where you come in.

Heres What Youll Be Rockin Every Day:

Chatting it up: Handle phone calls emails chats and maybe even the occasional walk-in with grace patience and good humor.

Bilingual brilliance: Help us serve even more of our community by supporting customers in both English and Second Language.

Solar smarts: Learn all about our solar systems so you can explain the basics like a pro (no engineering degree requiredwell train you).

Customer heroics: Solve problems ease concerns track down answers and follow through like the rockstar you are.

Order & support wizardry: Help customers place orders track deliveries process returns and get answers to billing or product questions.

Tech support lite: Walk customers through simple troubleshooting steps. You dont need to be an IT geniusjust calm clear and clever.

CRM ninja moves: Keep notes and logs of conversations so our whole team stays in the loop.

Sneaky sales skills: Spot opportunities to suggest other helpful products or upgrades when it makes sense.

Feedback funnel: Pass along customer insights so we can keep leveling up our service.

Rule-follower (the good kind): Respect customer privacy and stay on top of the company policies.

What Were Looking For:

High school diploma or equivalent required (bachelors degree is a plus!)

Fluent in English and Second Language

Previous customer service or call center experience Fantastic. If not well train the right personality.

Strong problem-solving skills and a lets fix this! attitude

Friendly empathetic and great at listening

Able to stay calm when things get hectic

Comfortable learning software tools (CRM experience bonus points)

Willing to work flexible hours if needed (evenings/weekends)

What Youll Get:

Competitive hourly pay: $15$20/hr

Health dental & vision insurance

Paid time off holidays and sick leave

401(k) retirement plan

Ongoing professional development

A fun eco-conscious team that actually enjoys working together

About TriSMART Solar
Were more than a solar companywere a movement. As the top residential installer in Texas (and ranked #7 nationally!) were all about empowering people to take control of their energy future. We believe in hustle heart and helping customers at every stage. If that sounds like you were ready to meet you.

TriSMART Solar is an Equal Opportunity Employer
We welcome applicants from all backgrounds and walks of life. Diversity powers innovationand were all about power.

Required Experience:

Unclear Seniority

Want to Help People While Saving the Planet Join TriSMART Solar as a Customer Service Superstar!Pay: $15$20/hourLocation: HoustonCompany: TriSMART Solar Texas #1 Residential Solar InstallerAre you the kind of person who loves to talk thrives on solving problems and lights up a roomeven on the phone...