Senior Operations Manager
Senior Operations Manager
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$ 130000 - 150000
1 Vacancy
Job Description
About Us
At Greenbrook Medical we believe seniors deserve more from the healthcare systemmore time more care more coordination and more heart. We provide high-touch relationship-based primary care to seniors built around one simple idea: deliver the kind of care wed want for our own parents.
Founded by two brothersRaj and Neil Machharand inspired by their fathers pioneering work in Medicare Advantage Greenbrook is deeply personal and proudly modern. We quarterback our patients through their healthcare journey making sure theyre never alone in a complex system. Our business model is designed around patient outcomes not volumeso we only succeed when our patients thrive.
With roots in Tampa Bay and a partnership with Tampa General Hospital were growing thoughtfully to bring our model to more communities. Our team is the heart of it all: mission-driven values-oriented and relentlessly committed to taking the best care of our patients.
About the Role
The Senior Operations Manager is a highly dynamic role where you will work across teams to support both strategic initiatives and daily operational needs. Youll help drive improvements in how we run our clinics support staffing and hiring strategies manage onboarding and offboarding of key systems and optimize processes that directly impact our patients and clinical teams.
The ideal candidate is a problem solver data-driven operator and strong communicator who thrives in a fast-paced mission-driven environment. Youll have exposure across operations clinical workflows analytics staffing and partner relations with the opportunity to directly shape how Greenbrook grows and scales.
Compensation
Compensation range: $130000-$150000 with a generous performance bonus
At Greenbrook Medical we value fair and equitable pay. Your salary within this range will be based on your relevant transferable experience and professional achievements.
Location: New York City strongly preferred (Hybrid) with regular travel to Tampa FL. Open to Greater Tampa Bay Area candidates.
Key Responsibilities
Operations & Clinic Support
- Partner with clinic leaders and the VP of Operations to ensure smooth day-to-day operations across all Greenbrook sites in the Greater Tampa Bay area
- Support onboarding offboarding and optimization of clinical systems and tools
- Troubleshoot facility issues and coordinate solutions with internal teams and external vendors
- Manage and update operations playbooks SOPs and training content to ensure best practices are documented and scaled
Staffing & People Operations
- Support hiring strategy and staffing plans in partnership with clinic leadership
- Assist with interviews and onboarding processes to build high-performing teams
- Help evaluate staffing models incentives and workforce planning for clinical and support teams
- Provide coaching and guidance to center managers to strengthen leadership skills and operational effectiveness
- Serve as a resource and thought partner to center managers helping them navigate challenges and drive continuous improvement across their sites
Data Dashboards & Analytics
- Build and maintain reporting tools and dashboards to support visibility into clinic and company performance
- Partner with data and analytics teams to track KPIs identify trends and surface insights to leadership
- Monitor OKRs and ensure progress against operational priorities
Process Optimization & Special Projects
- Identify bottlenecks and inefficiencies in workflows and implement scalable process improvements
- Lead special projects and research efforts to support patient engagement new initiatives and overall process optimization
- Support expansion efforts including site launches playbook development and cross-team coordination
Partnerships & Cross-Functional Collaboration
- Work with insurance partners to support operations and contract needs
- Collaborate with growth clinical and executive teams on initiatives that require operational input
- Serve as a connector across teams to ensure alignment and accountability
Accountabilities
- Operational Excellence: Ensure smooth day-to-day operations across all sites in the Greater Tampa Bay area by partnering closely with clinic leaders and the VP of Operations.
- Team Development: Provide ongoing coaching and guidance to center managers with success measured by improved staff engagement scores and staff retention. Support hiring onboarding and development efforts measured by improvements in onboarding surveys and performance reviews.
- Process Optimization: Identify and implement workflow improvements that result in measurable time savings increased staff efficiency or cost reductions tracked through before-and-after benchmarks.
- Quality & Compliance: Maintain updated SOPs playbooks and training content with 100% version control and quarterly reviews to ensure consistency and compliance across sites.
About You
- Experience: 47 years of experience in healthcare operations consulting health tech or a high-growth services company
- Education: MBA or advanced degree is a plus but not required
- Skills:
- Strong operational generalist with experience in project management process design and team support
- Track record of effective cross-functional collaboration with a focus on fostering team development and contributing to growth strategy.
- Skilled with data tools (Excel/Sheets dashboards reporting platforms) and able to synthesize insights for decision-making
- Excellent communicator both written and verbal with the ability to collaborate across diverse teams
- Highly organized detail-oriented and comfortable juggling multiple priorities
- Excited by the opportunity to work closely with clinic teams and support frontline staff who deliver care
- Flexible to travel to Tampa monthly with occasional additional site visits as needed
- Values: You embody our core values of Heart Excellence Accountability Resilience and Teamwork.
Why You Should be Excited
- Innovation: Be part of an innovative clinic setting the standard for senior-focused primary care. Work in a supportive patient-first environment that values quality care.
- Impact: Be part of a mission-driven team focused on transforming healthcare for underserved seniors.
- Growth: Were building more than a company - were building careers. As we grow were creating meaningful opportunities for you to expand your skills take on new challenges and shape your path forward.
- Compensation: Competitive base salary and performance-based bonus paid time off monthly benefits stipend and 401K.
Our Selection Process
Our selection process typically includes an online application initial interview second round interview values interview case study and reference check.
Equal Employment Opportunity and Commitment to Diversity
At Greenbrook Medical we believe the only way we accomplish our mission is by building the best team in healthcare. We do this through a culture of respect and belonging ensuring our teammates feel cared for first and foremost.
We will extend equal employment opportunity to all applicants without regard to age race ethnicity sex religion sexual orientation gender identity socioeconomic background disability status military affiliation pregnancy or any other status protected under federal state and local laws. We encourage all who share our mission to apply. Greenbrook Medical will provide reasonable accommodations during the recruitment process. If you need additional accommodations or assistance do not hesitate to contact our People team at .
Required Experience:
Manager
Employment Type
Full Time
