Customer Service Representative
Customer Service Representative
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Salary Not Disclosed
1 Vacancy
Job Description
The Dalles Disposal a Waste Connections company is looking for an upbeat and positive Customer ServiceRepresentativeto work in our call center inThe Dalles Oregon.
Schedule isMonday-Friday.
Shift is8:00 AM - 5:00 PMwith an hour lunch break and two scheduled 15-minute breaks.
Starting wage is$19.50/hourwith an increase to$21.00after6-monthsof employment pending a positive performance review.
Additional opportunities for monthly performance-based incentives.
As aCustomer ServiceRepresentativeyou will feel like youre a part of a tight knit team that works together towards a common goal making ourCustomer Servicethe best in the industry! Can you turn issues into opportunities Are you looking for a great career with a great company Our employees are our most important asset and we do everything we can to support their growth and promote a positive culture. If youre interested in finding out why our employees love working here so much apply today!
WHY WASTE CONNECTIONS
Check out our video AND RESPONSIBILITIES:
- Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.
- Interviews customers and records interview information into computer forcustomer service talks with customers by phone and in person to receive orders for installation turn on discontinuance or change in service.
- Fills out contract forms determines charges for service requested collects deposits prepares change of address records and issues discontinuance orders.
- Demonstrate effective use of software applications at a minimum MS Word and Excel proficient.
- Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints in a courteous manner.
- Work in a fast-paced cooperative high call volume environment with very detailed expectations.
- Solicit sale of new or additional services.
- Assist in other areas as needed.
WORKING CONDITIONS AND PHYSICAL EFFORT: - Working areas are clean ventilated and well lighted.
- CSR call area can be noisy and work may be repetitious and stressful with little time in between calls.
- Some calls are evaluated to ensure high standards.
- Long periods spent sitting typing or looking at a computer screen are very common.
MINIMUM JOB REQUIREMENTS: - Ability to read write comprehend and communicate in English.
- High school diploma or equivalent preferred.
- 2 years ofCustomer Serviceexperience in a high call volume atmosphere.
- Experience with MS Word Excel and Email preferred. Typing and 10-key skills are required.
- Excellent organization and communication skills.
- Ability to analyze and solve problems. Gather data compile information and prepare reports.
To be considered for any of our current openings you must complete an application at.
Application information and additional instructions can be found once you select your position of interest.
We offer excellent benefits including:medical dental vision flexible spending account long term & short term disability life insurance 401K retirementand unlimited opportunities to Connect with Your Future.
Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
