At Amazon were working to be the most customer-centric company on earth. To get there we need exceptionally talented bright and driven people. Amazon drives multiple new initiatives to better serve all customers. We are hiring a Sr. Product Manager to help us accelerate our efforts in launching a new Business Unit within Amazon Marketplace which will disrupt the way we operate in terms of supply chain CX cost to serve as well as provide a differentiated customer offering.
As the ideal candidate you will have a proven track record of leading cross-functional initiatives and delivering complex multi-stakeholder projects within the e-commerce or digital products space. Your exceptional product management skills including roadmap development agile delivery and go-to-market planning will ensure the timely and successful launch of innovative products in the CX supply chain and cost to serve area.
If you thrive in a fast-paced data-driven environment and are passionate about driving strategic growth and expansion in the new marketplaces we encourage you to apply for this exciting opportunity.
Key job responsibilities
- Launch new features to improve customer experience that meet local compliance
- Establish launch metrics and success criteria to measure the performance of the newly launched features
- Define new selection entitlement based on customer insights. Work with technical and seller account manager teams to source selection that local consumers seek.
- Create KPI dashboard to then audit and influence the selection sourcing experience end-to-end in coordination with international teams covering sellers registration product safety compliance seller listing and localization.
- Collaborate with multiple Tech organizations to prioritize feature development catalogue quality and merchandising process to drive improvement of selection CX discoverability and relevance.
- Define and Bar-raise the Customer Experience around pricing providing MX-specific requirements. Collaborating and influencing central teams to drive tooling improvements.
- Monitor and analyze program metrics establishing feedback loops for continuous improvement of customer and seller experience
-Define tracking mechanisms to measure the effectiveness of new features traffic plan and proactively implement improvement measures to reach the program goals
- Bachelors degree or equivalent
- 4 years of end to end product delivery experience
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience as a product manager or owner
- Experience in using statistical analysis to identify issues or opportunities for improvement
- Experience working across functional teams and senior stakeholders
- Experience in influencing senior leadership through data driven insights
- English proficiency: Advanced (written and spoken)
- Spanish or Portuguese proficiency: Advanced (written and spoken)
- Excel proficiency: Advanced
- Knowledge using data management tools such as datawarehouses SQL Python R.
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