Client Relationship Outsourcing
Client Relationship Outsourcing
Posted on :
31-08-2025
Employer Active
1 Vacancy
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Job Description
This position is responsible for operational performance of RCCs(Retail Customer Care) OSV(outsource vendor) contact center partners in EMEIA. The Vendor Manager is to manage day to day business execution lead with strategic directions to gain OSV commitment callout risk and drive solutions and develop initiatives to improve operational performance aligned to the customer experience. You must be a strong team player a great communicator and a business savvy individual who has an excellent understanding of the needs and challenges facing todays outsourcing partners and how they fit with Apples unique customer focus and passion for excellence. Candidate must be self motivated with strong analytical management and coordination skills to handle a variety of activities and complexities spanning across the organization. Candidate must be an effective negotiator and skilled at resource balancing and conflict management. Candidate must be able to act as a liaison between the business and outsource partners. A critical key to success is the ability to gain alignment by proactive partnering with all levels across the organization.
- Exceptional organization and project management skills
- Proven ability to assess business needs prioritize accordingly and escalate appropriately
- Excellent communication and presentation skills
- Proven ability to liaise with business stakeholders
- Strong understanding and experience working with outsource vendors
- Ability to work with teams based in multiple countries
- Passionate about customer experience
- Strong analytical and critical thinking skills
- Superb communication and interpersonal skills
- Can build grow and develop key cross-functional relationships to be able to influence and drive projects
- Ability to make quick decisions and solve complex problems
- Demonstrated experience in driving autonomous decisions
- Presenting and leading Executive communications
- Flexible to travel
- Experience managing OSV partners
- Solid understanding of OSV principles
- Comfortable with ambiguity and a rapid evolving business environment
- Tableau Analytical Skill is a plus
Employment Type
Full Time
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