Product Support Manager, Warehouse Trucks
Product Support Manager, Warehouse Trucks
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We offer:
What you will do in this role:
Respond via telephone and written communications via email or helpdesk with urgency courtesy and professionalism to dealer and key account requests for technical assistance (follow-up and follow-through are essential)
Accurately document events as they happen and create a report via the KION community portal
Train dealer technicians to properly utilize service software tools computer databases and electronic manuals to correctly diagnose and resolve product problems in the field
Provide ad-hoc on-site support for product demonstrations
Effectively communicate with internal counterparts regarding developing issues and to obtain required information as necessary
Other duties as assigned to support customer service efforts. Examples may include on-site installation support wire guided vehicle installations and troubleshooting assisting in developing and monitoring dealer aftersales support efforts assisting in the development of various product marketing campaigns initiating outgoing telephone calls to dealers to improve communication etc.
Tasks and Qualifications:
What We are Looking For:
5 years of varied dealer/customer contact experience
An automotive or industrial equipment background is preferred
A strong emphasis in AC-DC electrical diagnosis as well as hydraulics diagnosis is preferred
Bachelors Degree preferred
Ability to travel up to 75%
Excellent technical and mechanical skills and practical experience related to troubleshooting diagnosis and repair related to forklift products and technology
Ability to read technical parts drawings service manuals and schematics particularly for Linde Material Handling equipment
Ability to effectively communicate technical information via telephone email internet tools and in person
Practical experience with Linde products components and dealers preferred
Proficiency in Microsoft Office applications (Word Excel and PowerPoint)
Strong computer skills and experience using diagnostic software
#LI-RW1
#in-post
Required Experience:
Manager
Employment Type
Full-Time
