Application Support Specialist

Imagine if you had the skills knowledge and teammates to both understand the root of the worlds most pressing problems and build the technologies and companies best positioned to solve them. RA Capital has done exactly that for more than two decades backing bold ideas in medicines to further human health and now expanding into Planetary Health to improve how efficiently we utilize the worlds precious resources.

RA Capital is among the leading providers of capital and services to the most promising innovators in the world. We invest flexiblyseed to IPO and beyond anywhere in the worldwith $10 B under management and a culture that prizes curiosity rigor and collaborative debate. We are investors who not only fund companies but get elbow deep in building them. From helping them recruit talent to helping them recruit patients for their studies to helping match them to strategic partners and even going to Washington to win reforms RA Capitals large team has people with nearly every relevant expertise one might need to turn an idea into a cure that actually helps people.

If you live for first-principles problem-solving with great colleagues thrive on complexity and want to do meaningful work that ripples across industries and ecosystems youll feel at home at RA Capital. Here questions are welcomed ideas are tested and victories are shared. Even our lawyers are creative and engaging. And dont get us started on our compliance teams wicked sense of humor; nothing about what we do is boring.

Are you ready to bring your creativity discipline and collaborative spirit to help us invent the future Join us and youll collaborate daily with investors founders physicians biologists engineers economists and reform advocates who think in systems and act with urgency.

Join us to invent a happier healthier more productive future - and have fun doing it.

Position Overview

We are seeking a reliable and customer-service orientedApplication Support Specialist to provide essential support for our internal applications with a focus on our Research Management System (RMS). This role is perfect for someone who enjoys helping users solving problems and ensuring smooth system operations through hands-on administrative tasks.

Key Responsibilities:

• Manage user account lifecycle including creation modification and deactivation of user accounts
• Process user requests for company page deletions merges and other data management tasks
• Provide first-level technical support for users in person and via email Slack and ticketing system
• Troubleshoot and resolve common user issues and system problems
• Maintain user permissions and access controls according to organizational policies
• Generate and distribute system reports as requested
• Monitor system performance and alert appropriate teams to potential issues
• Document support processes and maintain knowledge base articles
• Assist users with system navigation feature usage and best practices
• Escalate complex technical issues to development teams when necessary
• Participate in system testing for new features and updates
• Support user training sessions and create user guides as needed

Required Qualifications:

• Bachelors degree in Computer Science Information Systems Business or related field
• 2 years of experience in application support help desk or customer service role
• Strong problem-solving skills and attention to detail
• Excellent customer service and communication skills
• Comfortable working with databases and web-based applications
• Basic understanding of user account management and permissions
• Proficiency in Microsoft Office Suite and ticketing systems (JIRA/Confluence)
• Ability to work independently and manage multiple tasks simultaneously
• Patient and helpful demeanor when working with users of varying technical skill levels
• Must be based in Boston with the ability to work in our downtown office on a hybrid schedule
• Must be authorized to work in the United States without sponsorship

Preferred Qualifications:

• Experience supporting research management or academic systems
• Basic SQL knowledge for data queries and reporting
• Familiarity with Active Directory or similar user management systems
• Experience with CRM or similar business applications
• Knowledge of ITIL or other service management frameworks
• Understanding of data privacy and security best practices
• Experience creating user documentation and training materials