Clinical Referral Representative I - Neurological Surgery
Clinical Referral Representative I - Neurological Surgery
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Job Description
Clinical Referral Representative I
Position is responsible for answering intake/referral phone line and taking all pertinent information
including demographics diagnosis medical history and insurance information and entering into a
Departmental database. Retrieves fax information sent from patients and referring physicians and enters
into database. When required responsible for taking an accurate legible and complete phone message.
Reviews in-house referrals sent through the hospital intranet web site including verifying that requests are
complete and either schedules rejects or requests further information as required. Checks in hospital
information systems (SMS) to ensure patient is a new patient and not a return.
Interacts with clinic departmental and other health center personnel to resolve issues to confirm
appointments or to obtain further information. Observes all HIPAA rules & regulations and ensures that
protected health information is secure.
Generates through SMS a medical record number for new patients. Assists other team members by
calling insurance carriers or using on-line services to verify patients medical insurance including dates of
service co-pays deductibles and provider participation. As needed obtains from the PCP an authorization
number or contacts insurance carrier to obtain.
Schedules patient appointments in scheduling system (IDX) which includes entering date time
duration of visit insurance information including FSC authorization numbers type of visit co-pays
deductibles and number of authorized visits. Responsible for calling patients and/or referring physicians
with appointment dates and times or to obtain additional or corrected information. Sends out new patient
letters/packets as needed.
Responsible for filing pending referrals in alpha sequence. Acts as back up in the absence of other
team members.
$17.74-$19.68 Hourly
High school diploma or equivalent and two years of experience providing customer service in a health care setting.
Experience in providing the perfect patient experience
EPIC experience
Knowledge of medical terminology
Solid organization skills
For consideration please complete an application and include a cover letter resume and the names and email addresses of three to five references.
The University of Florida is an Equal Employment Opportunity Employer.
To claim veterans preference indicate the claim on the application and provide required documentation by uploading a DD-214 (or equivalent certification from the Department of Veteran Affairs) and any additional supporting documentation based on the type of claim.
An application must be submitted by 11:55 p.m. (ET) of the posting end date.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
