CHESS User Office Manager
CHESS User Office Manager
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$ 65447 - 70356
1 Vacancy
Job Description
The Cornell High Energy Synchrotron Source (CHESS) is an X-ray experimental facility that hosts researchers (users) from around the world. CHESS has an immediate opening for a User Office Manager. The successful candidate in this position will support the research mission of CHESS through efficiently managing the User Office and supporting an exceptional experience for our users. The position is located in Ithaca New York and requires full-time presence on the Cornell campus.
The Opportunity
As CHESS User Office Manager you will be responsible for all business and administrative needs of the User Office. Approximately 1500 researchers and students (whom we refer to as Users) are involved with CHESS each year both remotely and in person. The CHESS User Office is the main point of contact for Users and manages a suite of workflow tools including our User Database a custom web application that tracks nearly 10000 Users and 1500 proposals. This database is used to coordinate all aspects of reviewing approving scheduling training and reporting on the scientific experiments conducted at CHESS.
The CHESS User Office comprises two full-time staff who provide service in person Monday - Friday from approximately 8am-4:30pm. In this position you will lead the office supervise an administrative assistant and train CHESS Operators who provide off-hours operates 24/7 at times throughout the year; during these times occasional off-hours (remote) support may be needed.
You will work closely with our IT development team CHESS Safety Committee CHESS Staff Scientists and Operations staff to coordinate development of new workflows streamline processes and recommend improvements for more efficient function. You will interact frequently with others and must initiate and maintain effective relationships via email video conferencing phone and in person. To accomplish these responsibilities you will use various administrative tools including Microsoft Suite our in-house database reporting tools and scheduling software.
As part of the Cornell community you will help foster a culture of belonging and a healthy work environment by communicating across differences; being cooperative collaborative open and welcoming; showing respect compassion and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.
Duties will include:
Assisting users with any aspect of their User Experience from submitting their proposals to visiting CHESS to conduct experiments to remotely accessing their data after their experiment has ended
Ensuring that users have completed all required steps and training prior to their arrival onsite
Working closely with staff scientists to manage the User Database calendar for 7-10 beamlines
Documenting office procedures and processes and identifying opportunities for improved workflow and process improvements
Updating and maintaining the User Database and working with CHESS leadership on their data needs
Working closely with our IT developers to identify and test changes and set priorities for our User Database development
Managing building access to Wilson Lab and providing other facility support
Supporting workshops meetings and outreach activities
What We Need
Send us a cover letter and resume outlining your interest in this position and explaining how your experience and qualifications match the position requirements. Your letter is an important component of your application. Note that visa sponsorship is not available for this position.
When evaluating your candidacy we will look for evidence of the following:
Associates degree and 2-4 years of relevant experience; or an equivalent combination of education and relevant experience
Experience with database management
Self-motivated and able to work independently with minimal day-to-day supervision
Proven organizational and time management skills
Record of providing exceptional service solving problems and using sound judgment
Effective communication skills and the ability to interact effectively with groups and individuals
Ability to cultivate and develop inclusive working relationships with students faculty staff and community members
Additionally although not required we would like to see evidence of:
Experience using GitLab or other issue tracking/project management software
Experience within a research laboratory with external users
Experience with Cornell systems
Supervisory experience
About Us
Rewards and Benefits
This position is located on the campus of Cornell University in Ithaca New York. Cornell receives national recognition as an award-winning workplace for our health wellbeing and sustainability.
Our benefits programs include comprehensive health care options generous retirement contributions access to wellness programs and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: Understand Your Benefits Working at Cornell.
Our leave provisions include health and personal leave three weeks of vacation and 13 holidays: Martin Luther King Jr. Day Memorial Day Juneteenth Independence Day Labor Day Thanksgiving and the day after and an end of the year winter break from December 25-January 1. To offer greater flexibility for observing faiths and traditions we also offer two additional floating holidays. Learn more about our generous leave provisions: Holiday and Accrued Time Off Working at Cornell.
Cornells impressive educational benefits include tuition-free Extramural Study and Employee Degree Program tuition aid for external education and Cornell Childrens Tuition Assistance Program. Learn more about our extensive educational benefits: Education Benefits Working at Cornell.
Follow this link to learn more about the Total Rewards of Working at Cornell: Total Rewards Working at Cornell.
University Job Title:
Administrator II
Job Family:
Administration
Level:
E
Pay Rate Type:
Salary
Pay Range:
$65447.00 - $70356.00
Remote Option Availability:
Onsite
Company:
Endowed
Contact Name:
Kathy McKee
Contact Email:
Job Titles and Pay Ranges:
Non-Union Positions
Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:
Prior relevant work or industry experience
Education level to the extent education is relevant to the position
Unique applicable skills
Academic Discipline
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The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornells union wages see Union Pay Rates.
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Cornellwelcomes students faculty and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities to further the founding principle of ... any person ... any study. No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving but not limited to such factors as race ethnic or national origin citizenship and immigration status color sex pregnancy or pregnancy-related conditions age creed religion actual or perceived disability (including persons associated with such a person) arrest and/or conviction record military or veteran status sexual orientation gender expression and/or identity an individuals genetic information domestic violence victim status familial status marital status or any other characteristic protected by applicable federal state or local law.
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Required Experience:
IC
Employment Type
Full-Time
