Manager, APAC Field Services
Manager, APAC Field Services
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Job Description
Date Posted:
Country:
IndiaLocation:
1st Flr Wing B North Gate Phase-II Modern Asset .2/2 Venkatala Village Yelahanka Hobli Bangalore 560064 KarnatakaPosition Role Type:
UnspecifiedSummary of Role:
Manages a field technical support group that covers a wide geographic region. Responsible for close interactions with site business partners and leadership to fully understand and align IT support with business goals. This role will be required to manage and lead specific support aspects of the site including but not limited to desktop support IT support local aspects of infrastructure and physical asset management.
Responsibilities:
- Directly supervises exempt and/or nonexempt associates. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing hiring and training associates; planning assigning and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
- Manages the regional IT infrastructure support teams to meet the needs of the business. Participates in the regional business and IT planning process to provide input and solicit expectations with regards to future IT support
- Drives and delivers initiatives and projects and ensures local service operation performance achieves established SLA goals
- Oversees global initiatives that require local implementation
- Ensures that there are consistent standardized processes in place locally for managing IT escalations issues resolution staff mentoring and financial and IT planning
- Serves as the business conduit for escalations related to support services and delivery
- Performs proactive analysis on all factors impacting availability and service level attainment
- Ensures IT services are available and operational is all areas of responsibility
- Evaluates negotiates price and purchases IT equipment based on corporate standards for items to support local operations.
- Performs other related duties as required.
Experience:
Minimum of 8 years of prior relevant experience. Requires broad background with exposure to various infrastructure technologies including servers and networks desktop technologies including hardware and software and strong troubleshooting skills.
Education:
A University Degree or equivalent experience and minimum 8 years
prior relevant experience or An Advanced Degree in a related field and minimum 5 years experience
Preferred Qualifications:
- ITIL Foundations A MCSE Net PMP or other technical and professional certifications desired. Demonstrated experience in service-focused technical environment.
Demonstrated strong people leadership relationship building and customer service skills
RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity color religion gender sexual orientation or identity national origin age disability protected veteran status or any other characteristic protected by law.
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Required Experience:
Manager
Employment Type
Full-Time
