Desktop Support Analyst
Desktop Support Analyst
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Job Description
Overview
One of our corporate financial clients in downtown Chicago has an immediate onsite opportunity for a Desktop Support Analyst. This role will be 50% help desk and 50% deskside work. Professional attire and attitude required including excellent customer service and communication skills attention to detail and ability to work independently with minimal supervision with a high sense of urgency.
This will be 100% onsite. Hours are M-F 8am-5pm. Offering hourly rate is $27-$28/hr.
What We Do
We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory equip their workforce or secure their data we make it happen. All it takes is finding the right combination of tech hardware software cloud solutions and support services. Thats what we do. Were the IT Departments IT Department.
Who We Are
Our team is made stronger by a multitude of backgrounds experiences and perspectives. Its what makes Connection uniquewhat drives us to innovate and create technology solutions that stand apart from the crowd. Wed love for you to be a part of that fabric to share your ideas and experiences with a team that thrives on fresh thinking creativity and helping others.
Why You Should Join Us
Youll find supportive teammates and a rewarding career at Connectionplus great benefits. We take pride in supporting employees with a total rewards package that provides financial emotional and physical resources for you and your family. Our compensation 401k plans medical insurance and other benefits are progressive and competitive. We value the importance of our employees emotional wellbeing. To support employees we provide free therapy visits mental health coaching and tools and meditation also enjoy a generous paid time off package that includes not only vacation and sick time but also Wellness and Volunteer Time Off days.
Responsibilities
Take initial call from Corporation end user and log data
Provide first level diagnosis for potential resolution
Direct other calls to the appropriate Resolver Group
Escalate calls that cannot be resolved by either Level One or Level Two
Monitor tickets and prioritize work for analysts and engineers
Provide clients with status of open tickets upon request
Process new hire term and move requests creating the appropriate work items within the ticketing system
Create Active Directory profiles for new hires/modify existing profiles when required
Engage 3rd party vendors when needed and document accordingly
Troubleshoot hardware and software issue based on priority
Perform repairs for equipment failures
Connect new workstations to network and host systems
Perform equipment moves if required
Perform application software installation
Perform data migration services
Assist with helpdesk coverage as required
Maintain loaner laptop pool
Assist with desktop/laptop imaging as needed
Any other activities assigned by TRC Manager
Min
Max
Qualifications
- Professional presence and excellent communication skills.
- Experience in a previous professional/corporate or financial environment highly desired.
- IT certifications or equivalent of education preferred.
- Ability to work well with others customer friendly and ability to work independently as needed.
Required Experience:
IC
Employment Type
Full-Time
