Technical Support Engineer
Technical Support Engineer
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Job Description
Summary
At ESET our Technical Support Engineers work closely in a team to support end-user customers external business partners/resellers and large enterprises in resolving and delighting in their usage of ESETs suite of products.Job description
Seen a trusted technical advisor providing L1-2 support for business customers using ESETs suite of products
Resolves customers; issues through email phone and chat providing clear concise and empathetic communication to effectively address their technical needs and ensure a positive support experience.
Create and maintain knowledge base articles technical guides and troubleshooting documentation for internal and customer use.
Collaborate closely with ESETs local regional and global teams across Sales Product and Engineering in coming together and resolving customer issues.
Sharing detailed feedback based on customer interactions to drive product improvements and ensure alignment with user needs.
This role requires working in rotational shifts to support our expanding customer base.
#LI-KP1 #LI-Hybrid #associate
Benefits
Health & well-being
- Gym perks: Subsidized gym membership to release endorphins at one of Australias premium gyms
Family
- Team sprit & recognition: Regular cohesive team-events that bring everyone together
- Time to recharge: Generous leave policies for vacations and all of lifes big moments
Office
- Modern office perks: World-class facilities that recharges the body mind and soul
- Centrally located: Located right in the heart of Sydneys CBD amidst greenery and mouth-watering food options
Other
- Hybrid work culture: Remote work arrangements that balance personal commitments and face/face time with co-workers
- Fuel your growth: Access to world-class learning platforms and development opportunities
Primary location
SydneyAdditional locations
Time type
Full timeEmployment Type
Full-Time
