Customer Success Manager

Join LaundryLux

Customer Success Manager

What we are looking for: We are seeking a proactive and relationship-driven Customer Success Manager to join our this role you will serve as the primary point of contact for our customers ensuring their satisfaction retention and success with our products and services. The ideal candidate will be customer service focused with excellent communication skills and a proven ability to build long-term partnerships that drive business growth.

Before we continue to dive into the requirements for the role lets talk about Why you should join LaundryLux

Career Advancement: We offer a career not just a job. We invest in the personal and professional growth of every employee because we believe growth leads to both business impact and personal fulfillment.

Learning and Development: We foster a culture that encourages and promotes professional growth and development with continuous learning

Diversity Initiatives: We are proud to have launched the Womens Initiative focused on building a better workplace for women providing support and recognizing the talented women within our company.

LaundryLux Benefits: We offer a comprehensive benefits package including:

• Health benefits package including medical dental & vision plans
• Life Insurance
• 401(k) with company matching
• Paid Time Off
• Paid Holidays
• Profit Sharing
• Employee Referral Program
• Mentorship Program
• Company Sponsored Training
• Tuition Reimbursement

Back to the role:

What you will do:

• Serve as the main liaison between customers and internal teams to ensure seamless communication and service delivery.
• Develop strong trust-based relationships with key customer accounts acting as their advocate within the organization.
• Understand customer business needs and objectives to recommend solutions products and services that align with their goals.
• Oversee onboarding and training for new customers ensuring they are set up for success.
• Monitor customer account health proactively identifying risks and opportunities for growth.
• Resolve issues quickly by coordinating with production logistics and technical support teams.
• Gather and analyze customer feedback to help improve products services and overall customer experience.
• Track key performance metrics such as customer satisfaction retention and revenue growth.
• Support sales and account management teams in identifying cross-sell and upsell opportunities.
• Partner with operations and quality teams to ensure products meet customer requirements and timelines.

What you should have:

• Strong understanding of supply chain production and manufacturing operations.
• Excellent interpersonal and communication skills with the ability to manage multiple stakeholders.
• Problem-solving mindset with strong organizational and analytical abilities.
• Proficiency with CRM software (e.g. Salesforce HubSpot) and Microsoft Office Suite.

Education and Experience:

• Bachelors degree in business Engineering Manufacturing or related field (MBA a plus).
• 35 years of experience in customer success account management or sales preferably within a manufacturing or industrial environment.

Our Values:

People Share Responsibility Integrity Excellence Customer Focused Meaningfulness and Fun

If you are looking for your next challenge then this is your chance to join our team of exceptionally talented creative and innovative professionals. We want you!

We are an equal opportunity employer and we are committed to providing reasonable accommodations to individuals with disabilities in all aspects of the employment process. All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable laws regulations and ordinances.

Our company participates in E-Verify.