Sr Accounts Manager -Regtech - Middle East
Sr Accounts Manager -Regtech - Middle East
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Job Description
Job Description: Senior Account Manager
Location: Dubai UAE
Experience: 5 Years
Company: Regtech
About the Role
We is seeking a dynamic and client-focused Senior Account Manager to join our growing team in Dubai. The ideal candidate will have strong account management expertise within the technology or SaaS domain preferably with prior experience at a local Identity Verification (IDV) company or in the competitive fintech/regtech space in the UAE.
This is a client-facing role responsible for driving customer satisfaction ensuring seamless product adoption and growing key accounts.
Key Responsibilities
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Act as the primary point of contact for assigned client accounts building and maintaining long-term relationships.
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Deeply understand client business needs and objectives to deliver tailored solutions.
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Oversee the implementation and adoption of products and services.
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Ensure customer satisfaction by proactively addressing issues and resolving escalations.
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Collaborate with internal teams (sales product and support) to deliver maximum value to clients.
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Track and monitor account performance providing regular updates and strategic insights to clients.
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Drive upselling and cross-selling opportunities (separate revenue targets apply).
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Negotiate contract renewals and contribute to account growth strategies.
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Maintain and report on account health metrics to ensure high retention and satisfaction levels.
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Work closely with the sales team to identify new business opportunities within existing accounts.
Qualifications & Skills
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5 years of proven experience in account management client success or relationship management (preferably in SaaS fintech or regtech).
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Prior experience at a local IDV company or competitor in UAE is highly preferred.
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Excellent communication negotiation and problem-solving skills.
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Strong ability to manage multiple accounts and projects simultaneously.
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Demonstrated success in escalation management and issue resolution.
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Proficiency with CRM/account management tools.
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Highly organized process-driven and result-oriented.
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Willingness to relocate to Dubai if not already based in the UAE.
Why Join Us
At the forefront of transforming digital onboarding and identity verification for global enterprises. We offer an environment that encourages ownership growth and the opportunity to work with cutting-edge technology that is redefining the fintech and regtech industry
Skills
fintech, ekyc, regtech, identity verification, video kyc, BFSI, enterprise sales, middle east, UAE, dubai, MENA
Employment Type
Full Time
