Manager, Strategic Accounts
Manager, Strategic Accounts
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Salary Not Disclosed
1 Vacancy
Job Description
Job Title: Manager Strategic Accounts
Department: Customer Success & Account Management
Reports To: Director of Client Services
About Bizmatics Inc (A Division of Harris Computer)
Bizmatics Inc. is a healthcare technology solutions provider and the developer of PrognoCIS a comprehensive cloud-based EHR and practice management platform. As a proud division of Harris Computer we deliver integrated customizable software and services that empower ambulatory practices to improve patient care operational efficiency and business outcomes.
The Strategic Account Manager (SAM) is a trusted advisor and primary relationship owner for a portfolio of high-value and enterprise healthcare clients. This role is responsible for building deep client partnerships driving account growth overseeing contract renewals and ensuring client satisfaction with Bizmatics suite of EHR and practice management solutions. The SAM serves as the voice of the customer within the organization while aligning customer needs with Bizmatics product roadmap services and corporate objectives.
Key Responsibilities
Relationship Management
Serve as the primary point of contact for assigned strategic accounts.
Develop and maintain strong long-term relationships with executive operational and clinical stakeholders.
Conduct regular executive business reviews (EBRs) to communicate performance metrics value realization and strategic opportunities.
Account Growth & Retention
Drive customer renewals contract negotiations and multi-year agreements.
Identify upsell cross-sell and expansion opportunities across services products and modules.
Develop strategic account plans including revenue forecasts risk mitigation and opportunity roadmaps.
Client Advocacy & Escalation Management
Act as the internal advocate for customers ensuring their voice influences product enhancements and service improvements.
Manage escalations service issues and strategic initiatives to resolution by coordinating with cross-functional internal teams.
Business Strategy & Insights
Analyze client performance data and industry trends to identify opportunities for optimization and process improvement.
Deliver strategic recommendations to help clients achieve operational clinical and financial objectives.
Collaboration
Partner with Professional Services Client Services Product Management and Sales teams to ensure seamless service delivery and client satisfaction.
Contribute to internal account reviews revenue forecasting and operational reporting.
Qualifications
Required
5 years of experience in healthcare IT account management client success or healthcare software sales.
Proven track record managing strategic or enterprise healthcare accounts.
Strong understanding of EHR practice management and RCM solutions.
Excellent relationship management negotiation and communication skills.
Ability to navigate complex client organizations and influence decision-makers.
Proficiency in CRM systems (Salesforce HubSpot etc.) and MS Office Suite.
Preferred
Experience within SaaS or cloud-based healthcare software.
Knowledge of regulatory healthcare frameworks (HIPAA MIPS MACRA etc.)
Familiarity with Harris Computer business practices or similar multi-division enterprise structures.
Work Environment & Travel
Remote with client travel (up to 50%) for client on-site meetings conferences and executive business reviews.
Required Experience:
Manager
Employment Type
Full-Time
