Customer Experience Manager
Customer Experience Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Customer Experience Manager
Key Responsibilities:
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Gather and leverage customer analytics and market insights to inform the business on decisions that could negatively impact the customer experience or on profitable opportunities to improve the customer experience
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Prioritize initiatives develop and lead customer experience frameworks that deliver financial benefit and a positive impact on the customer experience
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Translate customer needs into actionable goals
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Deliver internal and external customer service excellence through adherence to quality service standards
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Assess own performance through seeking timely and clear feedback and request training where appropriate
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Build working relationships across teams and functional lines in order to enhance work delivery collaboration and innovation
Requirements:
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Able to work independently and deliver within agreed time frames
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A self-starter and able to build relationships
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Have at least 4 years experience in a similar role
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Hold a minimum qualification of BCom General; BCom in Finance Accounting or Marketing will be an advantage
Employment Type
Full Time
