Internal Customer Service
Internal Customer Service
Posted on :
30-08-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
30-08-2025
Job Description
Introducing TechPoint
TechPoint is a people centered organisation it is important to us that you not only have the skills and experience to fulfill the position but you also possess the same core values as us. We are looking for people who can make a difference add value have an input and enjoy their work. This approach to recruitment makes TechPoint a unique team to be a part of and we hope you can join us!
At TechPoint we provide industry leading products solutions and services. TechPoint comprises 3 value streams: Supply Chain Solutions Manufacturing Solutions and Specialist Components our five Centres of Excellence across South and East of Anglia.
At TechPoint we provide industry leading products solutions and services. TechPoint comprises 3 value streams: Supply Chain Solutions Manufacturing Solutions and Specialist Components our five Centres of Excellence across South and East of Anglia.
The Role
Since incorporation in 1990 TechPoint Golledge in Ilminster has enjoyed unprecedented success.
As a leading supplier of frequency control products including quartz crystals oscillators TCXOs VCXOs OCXOs RTC modules crystal filters SAW filters and SAW duplexers to the worldwide electronics industry.
To actively promote and sell the companys products providing the best customer service in the frequency products industry and to support and the internal Sales team to work pro-actively in achieving set targets and KPIs.
Responsibilities
As a leading supplier of frequency control products including quartz crystals oscillators TCXOs VCXOs OCXOs RTC modules crystal filters SAW filters and SAW duplexers to the worldwide electronics industry.
To actively promote and sell the companys products providing the best customer service in the frequency products industry and to support and the internal Sales team to work pro-actively in achieving set targets and KPIs.
Responsibilities
- Providing dedicated customer service and sales administration support for existing and potential customers
- Acting as internal Sales point of contact for existing and potential customers covering all aspects of their business
- Overseeing that all necessary tasks are promptly completed and effectively communicated to all relevant personnel
- Analysis of all sales related enquiries and creation of opportunities in CRM system where appropriate
- Responding to quote & other customer service requests from existing and potential customers within 24 hours ifpractically possible
- Proactive calling existing & potential customers
- Proactively gathering & logging market information concerning potential customerscustomersand competitors
- Notifying your line manager of any lost business along with reasons for not winning
- Ensuring actions from visit reports are completed within 24-hours ifpractically possible
- Ensuring a high degree of accuracy ismaintainedin all tasks
- Working together with external Sales team on quarterly business reviews (QBRs)
- Occasional support at trade exhibitions and customer visitsoverseas
- Establishing strong relationships with internal and external customers and other departments within the business
- Quote completionfollow-upand conversion
- Sales growth in your regions - Sales bookings targeting year-on-year growth
- Sales gross margin
- Number of active customers targeting year-on-year growth
About you
- EssentialPrevious experienceina proactive sales environment.
- Essential Experience inthe electronicsmanufacturing.
- Desirable -Knowledge of customers competitors and market trends is highly valued.
- Desirable Strongcommunicationskills.
- The ability to travel includinginternationalas necessary.
Why us
- 25 daysholidayplus Christmas shutdown
- Your birthday as anadditionalday off
- PrivateHealthcare
- Healthcash plan
- Company sick pay
- Bonus Scheme
- Life insuranceof 4 x your annual salary
- Up to 5% employers pension contribution salary sacrifice
- Optionto buy up to 5 days of holiday
- EnhancedParental leavepay
- Cycle to work scheme
- Home and Tech salarysacrificescheme
- Free will writing service
- Free parking
About us
Our Mission
Harnessing the specialised strengths of each TechPoint business to create a uniquely integrated value-driven solution for our customers. Dedicated to delivering exceptional service from supply chain optimisation to complex manufacturing empowering our clients with innovation and efficiency across every stage of their journey.
Our Purpose
Contribute to making a tangible impact on the success of our clients by redefining whats possible in supply chain management and advanced manufacturing.
Equal Opportunities for all
TechPoint Group is an equal opportunity employer committed to providing equal opportunities to all individuals regardless of age disability gender reassignment marriage/civil partnership pregnancy maternity race genetic information religion or belief sex or sexual orientation or any other characteristic protected by applicable laws. We value diversity and inclusion in our workforce and encourage all qualified candidates to apply
Harnessing the specialised strengths of each TechPoint business to create a uniquely integrated value-driven solution for our customers. Dedicated to delivering exceptional service from supply chain optimisation to complex manufacturing empowering our clients with innovation and efficiency across every stage of their journey.
Our Purpose
Contribute to making a tangible impact on the success of our clients by redefining whats possible in supply chain management and advanced manufacturing.
Equal Opportunities for all
TechPoint Group is an equal opportunity employer committed to providing equal opportunities to all individuals regardless of age disability gender reassignment marriage/civil partnership pregnancy maternity race genetic information religion or belief sex or sexual orientation or any other characteristic protected by applicable laws. We value diversity and inclusion in our workforce and encourage all qualified candidates to apply
Employment Type
Full-Time
Key Skills
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