SMC Coordinator

We are Indara

As a leading owner and operator of shared digital infrastructure Indara is the glue that makes all kinds of relationships work. Our crucial infrastructure enables over 90% of the Australian population to connect bringing people together and connecting them with the technology powering our world today: from smart phones to smart meters to AI and the Internet.

Join our #Remarkable team to deliver our Purpose to accelerate a digitised future for our communities.

#BeRemarkable at Indara

Your best work happens in an environment where youre surrounded by people who encourage you to be your best self that champions new ideas and embraces new technology.

At Indara were aligned by purpose driven by innovation and energised by what well do next together.

Well empower you to:

#Beyou

#Bechallenged

#Becontinuouslygrowing

#Bepartofsomethingbigger

So Come #BeRemarkable at Indara

Reporting to the Team Leader the role of the SMC is to coordinate the installation maintenance enhancement and repair activities of the business owned and managed assets. Support a range of maintenance and construction activities at the business communication sites to ensure work is completed as per supplied specifications and standards of required quality.
Perform data collection entry and quality control of the Site Management System and other site databases pertaining to the Site Management Centre (SMC).

Key responsibilities will include:

Responding to in-coming phone calls relating to the National Tower Inventory activity
Receive record and co-ordinate site access activity for the National Tower Inventory
Liaise with the business field operatives in scheduling site visitations and inspections relating to current work or routine maintenance
Performance of all applicable database tasks to ensure data integrity
Generate/track/close work order and associated trouble tickets
Generate work permits for customer requested work
Coordinate work permits for scheduling of on-site activities
Coordinate planned/unplanned power outages with all applicable customers
Coordinate Aircraft Warning Light work orders and NOTAMS
Maintain histories of site maintenance and coordinate preventative maintenance program
Provide technical support to the business Site Management Centre. Assist maintenance contractors with more complex maintenance requirements
Assist in routine maintenance and repairs pertaining to both the business owned and managed sites
Manage and resolve site problems and program rectification works for both the business owned and managed sites
Maintain customer contact lists
Assist in control payments of all contractual work as required and within agreed timeframes
Maintain contact and track progress of work by contractors
Maintain key register for all sites including site access and site hazard information for all owned and managed sites
Develop and maintain internal and external relationships with key stakeholders

To be successful in this role you will need:

Excellent organizational and administrative skills
Excellent computer skills in the areas of word processing databases and spreadsheets primarily with Microsoft Offices suite of applications.
Excellent verbal and written communication skills with specific ability over the telephone
Strong analytical and problem-solving skills

Experience in Business administration or three years experience in a related field of employment
Fault management or Network Operations Centre management experience
Contract management experience
Experience in the Telecommunications industry
Asset maintenance experience
Understanding of technical fields and terminology

How we empower you to #BeRemarkable

• #BeYou We create an environment where you are comfortable to be who you are as we know the best you is the one who feels like they belong. We offer hybrid and flexible work solutions birthday leave health and financial wellbeing programs
• #BeChallenged We provide the opportunity to work on complex and innovative work that creates an impact and promote internal career and secondment opportunities
• #BeContinuouslyGrowing We are committed to providing you with the opportunity to be always learning as part of your role formal and informal training and development planning
• #BePartofSomethingBigger Our Purpose means youll be working on projects that impact our communities giving us all the chance to be part of something bigger

Equity and Diversity

Indara appreciates the inherent value in a diverse workforce. We aim to ensure that our workforce is free from discrimination and that all employees reach their full potential. We encourage applications from all people and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age disability status ethnicity gender gender identity or expression religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method please email .

Work Health Safety (WHS) Environment and Compliance

Comply with Indaras WHS environment and compliance commitments and directions as wet out in the relevant policies and procedures available on the intranet.