Customer Experience Coordinator
Customer Experience Coordinator
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Job Description
We are a highly Supportive company.
Kapitol Group is one ofAustralias fastest-growing construction companiestransforming the industry throughinnovationtechnology and acommitment to excellence.Were driven by our core values Supportive Authentic Inspirational Driven and Customer-Centric were setting new benchmarks for how construction is done.
Our team is an Authentic group of professionals.
Were looking for a Customer Experience Coordinator to join our team on a 12-month contract. In this role youll help drive our customer-centric culture by collecting feedback shaping insights and supporting initiatives that improve the customer journey across Kapitol projects.
You will embody an Inspirational approach to work.
Why Kapitol Group:
- Career Growth: Advance your skills with leadership and professional development programs.
- Innovative Work: Be part of industry-leading projects powered by cutting-edge technology.
- Well-Being Focus: Enjoy a safe sustainable and flexible working environment.
- Recognition & Impact: Contribute to award-winning projects that make a difference.
- Inclusive workplace: We are recognised by the Diversity Council of Australia as an Inclusive Employer 2024-25.
What youll do:
- Collect analyse and report on customer feedback to identify trends and opportunities for improvement.
- Support the design and implementation of customer experience programs projects and campaigns.
- Coordinate cross-functional teams to ensure alignment and delivery of customer experience initiatives.
- Assist in developing training materials and resources to promote best practice in customer service.
- Maintain and update customer experience documentation guidelines and process maps.
Who you are:
- Background in customer experience coordination within industries such as construction property development local council or insurance.
- Experienced in guiding customers through processes that span an extended period of time ensuring consistent communication and support.
- Able to understand and communicate using construction-related terminology to effectively engage with clients and internal teams.
- Strong communicator with excellent interpersonal skills to engage diverse stakeholders.
- Analytical mindset with the ability to interpret customer data and feedback.
- Able to work independently and collaboratively in a team.
- Positive proactive and passionate about improving customer experiences.
We are Driven to offer you a great career and benefits.
- Awarded #1 Best Place to Work 2022
- Agile fast-tracked career development pathways
- Industry-specific leading training and development
- 5-day week; site managers enjoy our 10 in 14 program
- Flexible working arrangement options and hours
- Paid Parental Leave financial and practical support
- Expanding selection health/wellbeing initiatives
- And there is so much more for us to discuss with you!
Kapitol value diversity and aim to build an inclusive environment that champions embraces and respects differences. We are recognised by the Diversity Council of Australia as an Inclusive Employer 2024-25. We support and encourage applications from Aboriginal and Torres Strait Islander people and people of all abilities life stages cultures faiths sexual orientation and genders.
Please be sure to apply directly as we will not be engaging the services of recruitment agencies nor any agency-represented candidates for this role.
Required Experience:
IC
Employment Type
Full-Time
