Front Support Specialist
Front Support Specialist
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Job Description
Position Summary
Lincoln Countys Primary Care clinic Coastal Healthcare is looking for a Front Support Specialist to help serve as the first point of contact for clients caregivers family and partners presenting to Coastal Healthcare via phone or in person. This position provides crucial patient care services that support the financial health of Coastal Healthcare by ensuring patient appointments are scheduled and completed appropriately verifying insurance entering demographic data and reviewing schedules for optimal provider utilization.
This role is responsible for providing high quality customer service for internal and external interactions and communications. Also preparing retrieving and distributing clinic information to staff clients and the public.
Coastal Healthcare has clinics located in Newport Lincoln City and Waldport.$21.70 - $29.15 per hour*
*Lincoln County follows Oregon Pay Equity laws in reviewing education and experience for wage offer.
Lincoln County offers a comprehensive benefits package including:
- Medical Dental & Vision Coverage
- 11% County contribution to 401(k)
- County funded Health Savings Account (HSA)
- $40000 County Paid Life Insurance
- Employee Assistance Programs (EAP)
Coastal Healthcare Newport Clinic on Nye StreetEssential Functions/Major Responsibilities
CUSTOMER SERVICE:
- Serve as receptionist and front office support.
- Schedule appointments and maintains schedules.
- Answer the phone transfers calls and manages multi-line telephone system.
- Act as first point of contact for all clients caregivers and family.
- Receive and relays messages to appropriate staff.
- Assess and responds of emergency and non-emergency nature.
- Show tact and diplomacy in challenging or confrontational situations .
ADMINISTRATIVE:
- Perform data entry in Electronic Health Record and other web-based patient portals.
- Prepare letters reports and correspondence.
- Perform basic office administrative tasks to support the department.
- Daily mail pick-up drop-off and distribution.
- Order and distributes office supplies.
- Monitor and utilize reports to ensure appropriate patient follow up.
FINANCIAL:
- Provide information to patients providers and family about the financial resources and programs available.
- Collect and processes payments.
- Support staff providers and clients with account and billing questions.
- Perform insurance eligibility queries through the EHR other health coverage portals and/or by phone.
- Manage cash drawer bags and prepares deposits.
RECORDS:
- Contact agencies for records.
- Processes records requests.
- Performs scanning to place documents into the EHR in compliance with policy and procedure.
- Uses electronic system to enter edit and retrieve client information.
Typical Qualifications
Minimum Education Level
High School Diploma / GED
Supplemented by courses in typing computer data entry computer software programs.
Minimum Experience Level
Two- Three years Customer Service background and progressively responsible clerical experience.
Knowledge of:
- Healthcare office practices and procedures.
- Record keeping and reporting.
- Basic knowledge of billing and payment principles.
- Basic knowledge of commercial Medicare and Medicaid insurance eligibility.
Skill or ability to:
- Provide high quality customer service that is respectful and promotes trust with all interactions.
- Convey information ideas and facts both orally and in writing to supervisors colleagues and individuals inside and outside the county using language and a format the audience will best understand.
- Utilize computers and other technology to communicate in written and verbal forms (e.g. word processing texts emails spreadsheets department-specific software).
- Effectively relate well with others including supervisors colleagues and individuals inside and outside the county. Exhibit a professional manner in dealing with others and working to maintain constructive working relationships.
- Take personal responsibility for the quality and timeliness of work. Show up to work on time and follows instructions policies and procedures. Meet productivity standards deadlines and work schedules.
REASONABLE ACCOMMODATIONS
Lincoln County is committed to providing reasonable accommodations as required by the Americans with Disabilities Act (ADA). This job description indicates in general the nature and levels of work knowledge skills abilities and essential functions expected of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.
Lincoln County OR Official Website
Health & Human Services Lincoln County OR
Coastal Healthcare - Primary Care Lincoln County OR
For more information or the full job description please reach out to
Apply now by clicking the link above!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
