Senior Director of Training and Development
Senior Director of Training and Development
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$ 90000 - 95000
1 Vacancy
Job Description
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Tuition assistance
- Vision insurance
Senior Director of Training and Development
Primary Location: Northampton MA (with travel to ServiceNet sites across Western Massachusetts)
Schedule: Monday - Friday 9a-5p (w/flexibility for evenings/weekends to meet training schedules)
At ServiceNet we believe that learning transforms not only individuals but entire communities. By fostering a strong culture of growth and professional development we empower our staff to better serve the thousands of individuals who rely on us each year. Now were seeking a Senior Director of Training who is ready to design build and lead a world-class training infrastructure for our organization.
- Establish a centralized training department serving all ServiceNet divisions.
- Devleop and implement a multi-year strategic training plan aligned with agency goals.
- Build supervise and mentor a team of training professionals.
- Design implement and evaluate a core training curriculum for all staff ensuring compliance with DDS DMH CARF DPH and MassHealth requirements.
- Standardize curriculum development and instructional design incorporating adult learning principles trauma-informed practices and inclusive pedagogy.
- Expand access through e-learning platforms webinars and hybrid instruction.
- Partner with Clinical Quality HR and program leaders to ensure training aligns with organizational needs.
- Support workforce development career pathways and succession planning in partnership with HR.
- Provide technical assistance and consultation to department leaders.
- Develop metrics to measure training effectiveness and impact on staff performance and client outcomes.
- Monitor and audit training systems adjusting programs based on data and regulatory changes.
- Maintain accurate records and serve as liaison during audits or compliance reviews.
- Bachelors degree in a relevant field (or equivalent experience)
Minimum Requirements:
- Bachelors degree required; Masters preferred in education human services psychology organizational development or related field.
- 5 years in staff development adult education or compliance including 3 years in a leadership role.
- Proven success leading organizational training in complex regulated environments (healthcare behavioral health human services).
- Strong knowledge of Massachusetts human services regulations (DDS DMH MassHealth) and ability to apply them to training.
- Experience implementing and managing learning management systems (Relias strongly preferred).
- Proficient in computer-based data management and reporting.
- Strong leadership interpersonal and team-building skills; proven ability to manage and mentor a team.
- Expertise in adult learning theory curriculum design instructional methods and program evaluation.
- Excellent communication skills both verbal and written.
- Strategic thinker with strong project management skills; able to balance vision with hands-on execution and manage multiple priorities.
- Generous paid time off
- Comprehensive health & dental insurance
- 403(B) retirement plan with employer match
- Paid life insurance & long-term disability coverage
- Tuition assistance and advancement opportunities
- Mileage reimbursement for travel
- A culture of collaboration innovation and continuous learning
Apply now and lead the next chapter of workforce development at ServiceNet.
is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or veteran status.
ServiceNet is a non-profit agency supporting people with mental health challenges developmental disabilities brain injuries homelessness and more. We offer great benefits room to grow and plenty of rewarding opportunities. Wed love for you to join us!
At ServiceNet you will make a real difference. Whether youre working in residential direct care clinical care peer support or other valuable roles youll be part of a compassionate team dedicated to supporting our community.
And with over 3000 employees and over 100 programs across western Massachusetts were confident theres a role thats the right fit for you.
Required Experience:
Exec
Employment Type
Full-Time
