Collections Representative

Nissan

Posted on : 30-08-2025

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1 Vacancy

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Job Location

Aguascalientes - Mexico

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 30-08-2025

Job Description

Job Description

In this role you will be negotiating resolutions for accounts that are 5-59 days past due. Provides customer service by adhering to a call plan and by demonstrating NMAC/IFS Core Values. Contributes to building brand value and achieving enduring profitable growth.

Job functions Include but are not limited to:

Stays available to receive outbound and inbound phone calls on delinquent accounts resolving delinquencies by negotiating payment arrangements that will benefit both NMAC/IFS and customer.

Researches and finds a solution for customers disputes questions and concerns related to the account status.

Maintains standard delinquency percentages and clearance ratios for individual portfolios thereby achieving standard scores on Quality Assurance phone monitors.

Must be able to utilize all tools available and creatively investigate all possible leads. Analyzes delinquent accounts for appropriate action and make recommendations to Sr. Car or Supervisor.

Job Knowledge and Skill:

Level of understanding of auto finance and collections sufficient to service accounts that range in deficiency from 5-59 days past due. Must be able to diagnose situations and apply appropriate collection tools while adhering to all Federal and State regulations as well as company policy. Good oral and written communications listening and interpersonal skills. Good conflict resolution and negotiation skills. Good organization and problem solving skills. Demonstrated ability to take a responsive customer service approach to work activities.

Requirements

High school diploma required; BA degree preferred.

Knowledge of collections techniques business practices and related state and federal regulations.

MS Office intermediate.

Fluent English.

Competencies

Action Oriented.

Dealing With Ambiguity.

Conflict Management.

Customer Focus.

Decision Quality.

Interpersonal Skills.

Schedule:

Availability to work 48 hrs per week

*Schedules could fall within the time frame (7:00 am until 8:00 pm) during Monday - Friday and Saturdays from 8:00 am until 12:00 pm

Depending on Department requirements a 6 day or 5 schedules will be assigned for at least 6 months.

-Nissan (NMEXNEdM NRFS NRFM y ANZEN) realiza contrataciones con base al cumplimiento del perfil de puesto en la vacante sin distincin (ni discriminacin por gnero identidad y/o expresin de gnero orientacin sexual ) raza color idioma religin opinin poltica o de cualquier otra ndole origen nacional o social posicin econmica nacimiento o cualquier otra condicin.
-Nissan (NMEXNEdM NRFS NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy without distinction or discrimination based on gender gender identity and/or expression sexual orientation race color language religion political or any other opinion national or social origin economic position birth or any other condition.

Aguascalientes Aguascalientes Mexico

Required Experience:

Unclear Seniority

Employment Type

Full-Time

Company Industry

Key Skills

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About Company

Nissan

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Collections Representative

Nissan

Job Description

Employment Type

Company Industry

Key Skills

About Company

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