Inside Sales Representative, FDO

POSITION SUMMARY

The Sales Support Representative FDO is responsible for supporting the sales team in assisting customers through the entire sales cycle. The role will assume responsibility for maintaining and expanding existing customer accounts within the assigned customer base with a primary focus of retaining customer business. Additionally the role works directly with customer opportunities to provide new equipment proposals and follow up on any customer questions or requests. Furthermore the role provides a significant sales support function to help outside sales representatives improve their sales productivity by being the primary interface between the office and sales operations and the order entry functions.

The Sales Support Representative FDO will play a key role in structuring the sales process. This function includes pricing opportunities through the Vertiv solutions lines organizing sales and marketing collateral building quotes to bid on new business opportunities in generating incremental revenue and managing customer satisfaction. This role will act as a first point of contact for urgent calls emails and messages when outside sales representatives are not available. This position will be the liaison between the field sales team in the offices and the order entry and order coordination teams. Additionally the role will have responsibility in assisting the outside sales representatives with post sales actions and issues with invoicing disputes that require timely resolution that may arise.

RESPONSIBILITIES

• Works with sales team to develop and grow the sales pipeline to consistently meet revenue goals.
• Works with sales team to build quotes to bid on new business opportunities and generate incremental revenue.
• Conveys all prospective and lost revenue to Outside Sales Representative and General Manager immediately.
• Works with the sales team and Vertiv marketing to develop database of customers within defined market segments.
• Collaborates with marketing in promotional material generation and communications to customers as needed.
• Coordinates with the sales team to assist in key sales events including tradeshows distributor showcases off-site Lunch-N-Learn programs including scheduling and arranging office events.
• Reviews order acknowledgements for accuracy.
• Tracks orders for shipments and coordinates with outside sales representative and traffic requiring special handling or expediting requirements. Assists with expediting procedures on late shipments as needed.
• Monitors order status for accounts on credit/contract hold and assist customers with credit/accounting questions.
• Reviews company inventory shipping deliveries manufacturing timeline etc. to ensure products and services desired can be delivered to customer given their expectations/needs.
• Leverages data sources provided by internal sources; proactively uncovers contacts from external sources.
• Coordinates with appropriate resellers and/or Vertiv field sales teams on opportunities.
• Generates updates and tracks CRM opportunities whether originated or assigned.
• Responds accurately and timely to all requests from assigned region(s).
• Prepares mailings as required by sales staff.
• Coordinates the purchase of buy-out equipment as part of the ordering process for various projects.
• Assists the sales staff whenever possible including assisting with mis-ships damaged shipments and start-up/commissioning coordination.
• Coordinates invoice resolution efforts with accounts receivable/collections and outside sales representatives to minimize delay in unsettled imbursements.
• Other duties as assigned.

MINIMUM QUALIFICATIONS

• BA or BS required (Business Engineering Marketing Communications preferred) or equivalent combination of education and experience.
• 1 years of work experience
• Excellent communication skills both written and verbal
• Excellent customer service organizational and analytical skills.
• Ability to work and multi-task in a fast-paced environment.
• Knowledge of technology including software hardware and/or networking is preferred.
• Proficient in MS Office

PREFERRED QUALIFICATIONS

• 2 years sales or account management experience
• Experience working with IT resellers
• Experience with CRM management
• Proficient with MS Visio
• Experience with order entry tools like Oracle or Salesforce

TRAVEL REQUIRED

• <10%

The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. . Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

At Vertiv were on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines from push notifications to generative AI. We design manufacture and service the products and solutions that keep the world connected. With $5 billion in sales a strong customer base and global reach spanning nearly 70 countries we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring terms of employment mobility training compensation and occupational health without discrimination as to age race color religion creed sex pregnancy status (including childbirth breastfeeding or related medical conditions) marital status sexual orientation gender identity / expression (including transgender status or sexual stereotypes) genetic information citizenship status national origin protected veteran status political affiliation or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position you can request help by sending an email to. If you are interested in applying or learning more about this role please visit the companys career page located on Transparency

The anticipated salary range for this role in the state of CA locality is between $70000.00 to $81500.00 per year (based on a 40-hour work week)salary ranges for other geographic localities may roles are eligible for additional rewards including merit increases annual bonus and stock. These awards are allocated based on individual performance and are role addition certain roles also have the opportunity to earn sales incentives based on revenue or utilization depending on the terms of the plan and the employees role. This position will operate on an 80/20 split base salary and sales incentive. The role is eligible to participate in a comprehensive and competitive benefits program including medical dental vision disability PTO holiday pay and 401k. Additional details about total compensation and benefits will be provided during the hiring process.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E F-1 H-1 H-2 L B J or TN or who need sponsorship for work authorization now or in the future are not eligible for hire.