Chief of Staff
Chief of Staff
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Salary Not Disclosed
1 Vacancy
Job Description
At Cloudflare we are on a mission to help build a better Internet. Today the company runs one of the worlds largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware installing software or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network which gets smarter with every request. As a result they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazines Top Company Cultures list and ranked among the Worlds Most Innovative Companies by Fast Company.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!
Available Locations: Austin TX
About the role:
The Chief of Staff role will be a critical partner to support leadership responsible for driving strategic planning operational excellence and data-driven decision-making to accelerate the growth and success of our support organization. This role requires a leader who can seamlessly blend strategy with execution build robust processes and foster strong cross-functional collaboration across product engineering sales marketing finance and customer success to drive product adoption and growth.
Turn strategy into coordinated execution across Support Product Engineering Success Sales and Finance. Keep the rhythm of business tight the story clear and the priorities stable. Partner closely with the VP of Operations who owns daytoday delivery workforce management and operational outcomes.
This is not the VP of Operations a program manager running the queues or an executive assistant. This is an executive operator who aligns priorities drives followthrough raises clarity and keeps the system honest.
Responsibilities
Strategic Planning & Execution:
- Partner with Product Leadership to define and operationalize the multi-year strategy for the Application Performance group.
- Identify scope and drive critical strategic cross functional initiatives and special projects to accelerate growth.
Business Performance & Insights:
- Track and report on key performance indicators (KPIs) for the Application Services teams.
- Develop and drive dashboards and reporting mechanisms to provide actionable insights for growth to product leadership and other stakeholders.
- Lead regular business reviews (MBRs/QBRs) for the product group highlighting performance trends risks and opportunities.
Operational Excellence & Process Improvement:
- Identify and implement process improvements to enhance the efficiency and effectiveness of the Application Performance product lifecycle
- Streamline and optimize go-to-market (GTM) processes including product launch readiness sales enablement coordination and feedback loops.
- Partner with Product and Engineering to optimize resource allocation and project prioritization frameworks.
Cross-Functional Collaboration & Alignment:
- Act as a key liaison between the support and other functions including Product Sales Marketing Customer Success Engineering Finance and Legal.
Executive operating cadence
- Run the weekly monthly and quarterly business rhythm. Staff the VP for decision forums reviews and customer briefings.
- Maintain the single source of truth for priorities owners dates and risks. Drive followthrough and close loops.
Strategic planning and alignment
- Translate strategy into a clear plan with objectives success measures and interlocks.
- Keep Support plans aligned with Product roadmaps readiness and launch calendars.
- Prepare board and execready narratives that connect goals to results.
Crossfunctional coordination
- Orchestrate the work between Support Product Engineering SRE Security Billing Sales and Success.
- Unblock decisions quickly. Escalate thoughtfully. Track commitments to closure.
Business reviews and communications
- Build the VPs weekly packet. Publish crisp updates for execs and field leaders.
- Standardize customersafe incident and postmortem communications with the VP of Operations and Support Engineering.
Hiring org health and enablement
- Partner with the VP and People team on headcount plans hiring loops and onboarding for managers and leads.
- Raise the bar on data literacy and written communication with short training templates and examples.
Special projects
- Handle timebound projects for the VP that require problem framing analysis and structured execution.
- Stand up lightweight governance for new initiatives until the VP of Operations or program owners take full control.
How you will partner with the VP of Operations
- You own alignment governance communications executive prep and crossfunctional coordination.
- VP of Operations owns staffing queues SLAs backlog plans playbooks tooling and daytoday results.
- You codesign plans and reviews so that the right metrics and narratives are presented and the right owners drive outcomes.
What success looks like
30 days
- Operating cadence live with clear agendas inputs and outputs.
- Priority list and risks published with owners and dates.
- Weekly executive packet and communication templates in use.
60 days
- Strategy OKRs and crossfunctional interlocks aligned and tracked.
- Business reviews produce decisions that stick.
- Hiring plan interview loop and onboarding plans ready for key roles.
90 days
- Predictable execution across top initiatives.
- Clear visibility on Support health with accurate metrics and written narratives.
- Fewer surprises. Faster decisions. Better crossteam trust.
Desirable Skills Knowledge and Experience:
- 8 years of experience in chief of staff business operations strategy support operations or a similar role within high growth technology companies (SaaS PaaS IaaS preferred).
- 8 years in a leadership role with a proven track record of influencing senior stakeholders and driving complex cross functional initiatives.
- Experience working directly with product and engineering organizations is essential.
- Specific experience in areas like application delivery CDN cloud networking or performance monitoring is a strong plus.
- Strategic Thinker: Ability to see the big picture develop data-driven strategic plans and translate strategy into actionable operational plans.
- Operational Rigor: Expertise in process design optimization and program management. Ability to build scalable systems and processes.
- Financial Acumen: Understanding of SaaS business models P&L management financial forecasting and KPI development.
- Exceptional Communicator: Excellent written verbal and presentation skills. Ability to articulate complex issues clearly and concisely to both technical and non-technical audiences.
- Cross-Functional Leader: Proven ability to build strong relationships influence without authority and drive alignment across diverse teams and stakeholders.
- Results-Oriented: High sense of urgency and a bias for action. Track record of delivering tangible business outcomes.
- Bachelors degree in Business Finance Economics Engineering or a related field.
- MBA or equivalent advanced degree is highly preferred
- PMO certification or equivalent is a strong plus.
Salary
Salary will be discussed with the Recruiter during the interview process.
Equity
This role is eligible to participate in Cloudflares equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses support caregiving build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits
- Medical/Rx Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Commuter Spending Accounts
- Fertility & Family Forming Benefits
- On-demand mental health support and Employee Assistance Program
- Global Travel Medical Insurance
Financial Benefits
- Short and Long Term Disability Insurance
- Life & Accident Insurance
- 401(k) Retirement Savings Plan
- Employee Stock Participation Plan
Time Off
- Flexible paid time off covering vacation and sick leave
- Leave programs including parental pregnancy health medical and bereavement leave
What Makes Cloudflare Special
Were not just a highly ambitious large-scale technology company. Were a highly ambitious large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customers--at no cost.
Athenian Project: In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.
1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something youd like to be a part of Wed love to hear from you!
This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their or any other persons perceived or actual race color religion sex gender gender identity gender expression sexual orientation national origin ancestry citizenship age physical or mental disability medical condition family care status or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include but are not limited to changing the application process providing documents in an alternate format using a sign language interpreter or using specialized equipment. If you require a reasonable accommodation to apply for a job please contact us via e-mail at or via mail at 101 Townsend St. San Francisco CA 94107.
Employment Type
Full-Time
