Customer Support Representative (Night Shift 12-month contract)
Customer Support Representative (Night Shift 12-month contract)
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1 Vacancy
Job Description
We are currently looking for a Customer Support Representative to join a fast-growing team on its mission to drive success growth and excellence for companies that have turned to a new way of hiring. This is an opportunity to join and become an integral part of a high-growth software company well on its way to changing an entire industry.
You will be instrumental in driving the overall success of SmartRecruiters and ensuring more people continue to be wowed and fall in love with SmartRecruiters hiring success methodology.
Please note that its a fixed-term 12-month contract.
Were looking for 2 New Team Members:
- Working hours: Sunday through Thursday from 12 am to 8 am
- Working hours: Tuesday through Saturday from 12 am to 8 am
What youll deliver:
- Interact every day with SmartRecruiters customers to answer questions resolve issues educate and help them succeed
- Provide exceptional customer support for our global clients
- Educate and advise customers on standards tips and solutions for using SmartRecruiters
- Drive high levels of customer satisfaction
- Identify test and call out technical issues
- Collaborate closely with all parts of the organization including product management engineering and professional services teams to contribute and execute our strategy to make customers successful
- Get involved and lead various projects in the support and services domain
- Be an ambassador for SmartRecruiters and its culture
Qualifications :
- Bachelors degree or at least 2 years of relevant work experience
- Ability to interact and communicate professionally and confidently with a diverse customer base
- Customer support/call center experience preferably in the Enterprise SAAS space
- Excellent computer skills; must have a high degree of accuracy in both spelling and grammar
- Motivated self-starter capable of taking initiative handling objections and negotiating tough situations
- A passion for technology and a drive to change the world
- Positive energetic can-do attitude
- Excellent English skill is a must
- Fluent French and/or German a plus
Additional Information :
SmartRecruiters is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Internal Control
- Academics
- Corporate Marketing
- Autocad
- Java
- Arbitration
