Bilingual Onboarding Specialist
Bilingual Onboarding Specialist
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Job Description
Bilingual Onboarding Specialist (Hybrid)
Hub Financial
Hub Financial a division of HUB International is one of Canadas largest independent Managing General Agencies (MGA). Specializing in life insurance investments and wealth management we provide independent financial advisors with a wide range of products resources and tools to help their business succeed. Our services include access to top-tier insurance solutions cutting-edge technology platforms and operational support all designed to streamline business processes and improve client outcomes. At Hub Financial we empower independent advisors to grow their practices enhance their client service and deliver comprehensive financial solutions.
About The Role
The Bilingual Onboarding Specialist serves as the primary point of contact for advisors throughout the onboarding process at HUB Financial. This includes guiding advisors through the full setup and contracting stage whether through APEXA or traditional methods. The Onboarding Specialist plays a critical role in ensuring a smooth efficient and positive onboarding experience acting as both a resource and liaison for the advisor.
What Youll Do
Discuss the onboarding process with the advisor and communicate the requirements for a complete set up
Initiate contracting with the top three carriers (if necessary) for the advisor and communicate the process for new business received provide the options for contract completion and assist in implementation
Handle licensing/sponsorship requests when necessary
Handle reactivations of inactive advisors and process the necessary contracting documents that initiated the reactivation
Facilitate any name change requests that are required as part of the onboard or reactivation process and ensure completion of all contracting requirements
Ensure the day to day contracting receipts are processed in a timely fashion
The Onboarding Specialist is also expected to perform the following functions:
Liaise with carriers to obtain rush broker codes to facilitate the prompt processing of new business applications
Maintain complete accuracy of the broker contracting compensation hierarchy and compliance data on WS.
Prepare contracting documentation per the HUB Helps process. Forward completed contracting requests electronically or via courier to our advisors as required.
Ensure new broker contracting applications are screened for poor credit completeness and accuracy. Review all documentation for missing information and obtain all necessary outstanding requirements.
Document and escalate any action required on the part of the Regional Vice President relating to broker credit conduct or compliance issues based on facts gathered from Insurance Councils Carrier Head Offices or other information obtained by HUB Financial staff.
Follow up with all insurance carriers to ensure all contracting and licensing submissions are processed and completed in a timely manner to ensure prompt policy issue and commission payments to HUB Financial and the advisor.
Ensure successful completion of broker contracting packages by obtaining all necessary documentation from advisors and submitting completed contracting packages to the carriers. Broker contract information received by HUB Financial must be submitted to the carrier within 2 days of receipt. There is no tolerance for contracting submitted to our carrier partners with outstanding information.
What Youll Need for Success
25 years of relevant industry experience in contracting/onboarding
Bilingual in French and English (verbal and written)
College diploma or university degree (or equivalent education) is an asset
Strong computer proficiency and ability to learn new systems quickly
Exceptional written and verbal communication skills
Proficient in Microsoft Office (Word Excel Outlook)
Whats in it for you
Your well-being is our priority and we back this up with a wealth of benefits:
Competitive Compensation: Benefit from a pay structure that includes incentives bonuses and opportunities to increase your earnings.
Work-Life Balance: Enjoy flexible work arrangements and generous time off to support your personal and professional life.
Tailored Benefits: Access a personalized benefits package including company-matched RRSPs designed to meet your unique needs.
Career Growth and Support: Invest in your future with HUB! Take advantage of our sponsored training and development programs tuition reimbursement opportunities and coverage for professional license fees and membership dueseverything you need to support your growth and excel in your career.
Exclusive Perks: Take advantage of discounts on events travel accommodations and personal home & auto insurance.
At HUB we believe that diversity drives innovation equity fosters opportunity and inclusion creates a culture where everyone thrives. We are committed to building a workplace that reflects the communities we serve and where every employee feels valued respected and empowered to bring their whole self to work. By embracing diverse perspectives and fostering an inclusive environment we cultivate a collaborative and dynamic team that delivers exceptional results for our clients and communities.
Why Choose HUB
When you choose HUB youre choosing a competitive exciting and friendly work environment that strategically positions you for longevity and offers significant advancement growth and success opportunities. To read more about HUB please visit - About Us - HUB International
About HUB International
Were not just an insurance broker were a team of passionate professionals dedicated to innovation excellence and empowering our clients and communities through personalized support and expertise.
If youre interested in learning how you can grow your career at HUB visit our Careers Page to explore our opportunities.
HUB International is committed to creating an inclusive and accessible recruitment process for all candidates. If you require accommodations at any stage of the interview process please let us know and we will work with you to ensure a fair and equitable experience.
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Department Office Administration & ClericalRequired Experience: 2-5 years of relevant experienceRequired Travel: No Travel RequiredWe endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact the recruiting team. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
