IT Services Manager

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Job Description:

What youll be doing

• Manage IT Providers: Oversee operational performance of IT partners suppliers
• Manage work provided internally by Capita teams
• Ensure Contract Compliance: Make sure IT services meet the Royal Navys contractual requirements under the SOR 3.1 SR6.
• Support IT Modernisation: Collaborate with change teams to ensure new IT services are fit for purpose and maintainable.
• Align IT with Business Goals: Understand Selbornes strategy to ensure IT services support operational and commercial needs.
• Serve as the single point of contact for the Royal Navy stakeholders and IT providers on all IT operational and commercial matters.
• Monitor and Report Performance: Manage service issues ensure reporting against SLAs/KPIs and support escalation during major outages.
• Manage a small team

What were looking for

Essential Skills/Experience/Qualifications

• Proven experience in IT Service delivery across a distributed supplier landscape including the implementation and ongoing use of ITIL
• Must have experience of delivering IT services in a defence/MOD environment

Desirable Skills/Experience/Qualifications

• Experience of leading/managing a small team
• Ability to manage a high demand workload and prioritise effectively in time-bound situations

About Selborne

Selborne is a wide scale 12 year transformation of Royal Navy Training. The contract worth GBP 1 billion was awarded in December 2020 to a consortium led by Capita to deliver and modernise training for the RN. The consortia of partners known as Team Fisher includes Raytheon UK Fujitsu and University of Lincoln together with 14 other UK-based suppliers.

Our one team philosophy is about collaboration and openness key to the success of this programme. We are looking for people with the talent and experience who can help shape better outcomes for our customers. We are using our expertise in digital transformation to review service design modernise courses and deploy cutting edge technology to enhance courses including synthetic training (simulator) systems and data analytics. This programme is a shared endeavour working alongside the Royal Navys Training Management Group (TMG) as a single integrated team. Together we will address challenges and collectively improve outcomes for sailors and marines at scale across the naval enterprise something we are proud to be part of over the coming years.

For further information please visit: Royal Navy education & training Selborne Careers at Capita

Whats in it for you

• A salary of up to 55000 depending on skills and experience
• 23 days holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office volunteering for our charity partners or a cause of your choice
• Auto-enrolment to our company pension life assurance a cycle2work scheme 15 weeks fully paid maternity adoption and shared parental leave paternity pay of two weeksand plenty more
• Voluntary benefits designed to suit your lifestyle from discounts on retail and socialising to health & wellbeing travel and technology
• Access to our Employee Network Groups which represent every strand of diversity and allow colleagues to connect and learn from each other on an open inclusive platform
• Onsite secure parking
• Catering facilities Gym and shops onsite
• Flexible working

Unlock Your Potential with Capita

At Capita your career can take you wherever your ambition leads. Youll become part of a diverse network of talented forward-thinking professionals working across a wide range of disciplines and sectors. Were committed to your growth offering exciting opportunities to expand your skills explore new paths and advance your career.

Join us and discover a career with purpose. #CareersWithPurpose

Customer first always Fearless innovation Achieve together Everyone is valued

What we hope youll do next:

Choose Apply now to fill out our short application so that we can find out more about you.

Equal Opportunities

At Capita were committed to providing an inclusive barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if youd like to discuss any adjustments you might need during your recruitment process. Please email or calland well get back to you to discuss.

For more information about equal opportunities and the types of adjustments we can offer please visit the Capita Careers website.

If you have a question that does not relate to adjustments during your recruitment process please email our Talent Acquisition team -

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