Principal Product Designer, Vertical AI

At Podium our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real paying customers. Every day millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.

Our work and focus on helping local businesses thrive has been recognized across the industry including Forbes Next Billion Dollar Startups Forbes Cloud 100 the Inc. 5000 and Fast Companys Worlds Most Innovative Companies.

At Podium we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass guiding daily behavior and decision-making and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission Podium will be a great place for you!

About the team

We build AI agents that automates and accelerates front office operations work - texting calling emailing and more. Our enterprise-grade conversational agents are integrated into the systems that matter and operate in a human-in-the-loop way that actually works in the real world. Over 100000 local businesses use Podium today across industries like Automotive Home Services Medical and Retail. We power the communication layer of their front office and are expanding into workflows that directly drive revenue. Our formula is simple: build product quickly talk to customers repeat.

About the role

Were hiring a Principal Product Designer to lead design for our AI efforts in the Automotive vertical. This is a senior high-ownership design role where youll define user experience strategy design outcomes and long-term design vision for how Podium drives revenue in the Auto industry. This isnt a rotational position - youll own the design of this vertical long-term building deep expertise in Automotive customer workflows and interface needs.

Youll be responsible for designing intuitive outcome-driven AI experiences that help Auto dealers make more money. This includes crafting user experiences for high-value agentic workflows designing experiences across more dealership use cases and optimizing the interfaces that drive the most revenue. Youll work across our entire product surface - inbox phones payments CRM integrations reporting - to create a cohesive comprehensive experience for the Automotive industry.

While previous Auto industry experience is helpful its not required - what matters is your ability to deeply understand user problems translate them into design solutions and execute with speed. Youll need to balance strategic design thinking with hands-on craft work from user journey mapping and wireframes to prototyping and usability testing.

This position is based in Lehi UT. We may offer relocation assistance to new employees.

In this role you will:

• Stay close to customers - talk regularly with dealership staff across sales service parts and finance to understand how their workflows function and what success looks like
• Co-own vertical strategy with product - collaborate on where we go deeper where we expand and how Podium becomes the leading appliedAI solution in Auto through user insights and design research
• Own the Auto vertical design - lead design strategy user experience standards and design quality for this highvalue segment
• Design AI agent experiences that help the customer - design and ship outcomedriven agents and interfaces that make complex AI automation feel simple and approachable
• Identify new design opportunities for Auto dealers - research and design new workflows that drive revenue for our Automotive customers
• Work across the company - partner with product engineering partnerships finance legal sales onboarding and customer success to deliver real experiences
• Roll up your sleeves - be handson with detailed design work from user research and wireframes to prototyping and testing

You might thrive in this role if you:

• Demonstrate high agency - consistently identifying design opportunities and driving projects forward with minimal oversight or direction
• Have 8-10 years of product design experience with emphasis on designing technical products
• Have deep understanding of AI interface design human-in-the-loop patterns and designing for complex workflows
• Focus deeply on customer problems turning real insights into compelling prototypes design concepts and demos that win customers

What sets you apart:

• Fluency with AI tools and workflows - youre comfortable tool stitching - combining Figma with AI image generators code assistants and prototyping tools to accelerate your design process and make ideas real faster
• Experience designing for AI agents chatbots or conversational interfaces
• Startup founding team or entrepreneurial design experience
• Experience designing for complex user workflows and business software
• Experience leading design for business initiatives beyond just feature development
• Success designing for partner integrations or multi-platform experiences