Customer Facing & Order Management Representative (MFD)

Are you interested in improving our customers well-being through hygiene and health solutions

Join our team at Essity as a Customer Facing & Order Management Representative where you will play a key role in ensuring our customers receive exceptional service and support.

About the Role

In this role you will be the primary point of contact for our customers and Sales & Marketing teams. Your responsibilities will include providing timely and effective administrative support managing customer requests and collaborating with various teams to enhance the customer experience. Were looking for people who embody our values arent afraid to challenge innovate experiment and move at a fast pace.

Were always looking for ways to improve our products and ourselves. If this is you wed love to talk.

What You Will Do

• Serve as the main point of contact for customers and Sales & Marketing teams aiming for first call resolution.

• Manage customer requests and queries in collaboration with sales representatives.

• Provide timely and effective administrative support ensuring excellent customer experience.

• Proactively manage exception-based tasks to enhance the customer experience.

• Interact with service specialists for deeper knowledge and further investigation when needed.

Who You Are

• Strong customer focus dedicated to delivering high levels of customer service and meeting commitments.

• Experience in customer service handling enquiries complaints and requests effectively.

• Well-organised able to prioritise workloads and comfortable with interruptions.

• Natural ability to form relationships and network effectively.

• Familiarity with CRM systems for efficient tracking of customer interactions and orders.

• Confident user of Microsoft Packages (Word Excel PowerPoint Outlook MS Teams).

• Previous experience in a Business-to-Business Customer Service environment is advantageous.

What We Can Offer You

At Essity we believe everyones learning and professional development is unique and want to empower employees to reach their full potential in a winning culture motivated by a powerful purpose.

Collaborative and Inclusive Culture Empowering & Engaged Leaders Working with Powerful Purpose & Sustainable Impact Learning and Growing in your Career Supporting Well-being & Sustainable Working Life Life-changing Innovations Competitive Total rewards

More About the Location
With a hybridway of working our Dunstable office is located in the South West of the city and it is home to the commercial team for Professional Hygiene Health & Medical Solutions and part of our Global Business Services.

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