Groups & Events Manager

Let your passion for discovery become a career. Explore discover share and inspire at St. Pancras London

The St. Pancras London is distinctly iconic and an architectural masterpiece that celebrates both heritage and innovation. Housed in one of Londons landmark buildings it is where modern lifestyle and luxury experiences create new stories built upon those from the past.

Position Summary:

As the Groups & Event Sales Manager at St. Pancras London we are looking for a dynamic and results-driven professional with a passion for hospitality and events to join our team.

In this role you will be responsible for proactively identifying and pursuing business opportunities across meetings conferences group bookings and special events. Building and maintaining strong relationships with clients event planners and corporate partners will be essential to your success.

You will play a key role in the sales and strategic planning of the hotels event spaces developing and implementing effective sales strategies to meet and exceed departmental revenue targets.

From initial enquiry to event execution you will oversee the entire process ensuring exceptional service standards are upheld and coordinating seamlessly with all hotel departments to deliver flawless events.

Responsibilities:Heres what your journey with us entails

• OverseestheEventSalesprocessandrelatedstafftomaximiserevenueopportunitiesthrough a focus on customer response time high customer service levels and compliancewith Event Management Operating Standards to ensure brand equity.
• Ensuresproductsandorservicesprovidedbyhotelmeetandwherepossibleexceed guest expectations and builds customer loyalty through product and or serviceexcellence.
• Buildstheunitstoplinerevenuebyfocusingoneffectiveconversionofgroup&event enquiries and ensuring confirmed bookings has a signed contract and confirmedpaymentmethod.
• Maximizes revenue opportunities by working with operations to develop new offeringsand packages.
• To be confident in sharing and updating hotel strategy team on the group & cateringforecastandupdatesonkeybookings.
• Manages the daily operationof Event Sales to achieve orexceed budget expectations. EnsuresaccuracyofForecastandPacereportsandworkstoprovideexcellentcritiquesforfinancialexpenditureanddepartmentalperformanceonamonthlybasis.
• May work with highly complex or high-profile groups when financial impact will besignificant.
• Responsible for planning events and maintaining client relations during the event planning process
• Effectivelymanagesclientbudgetstomaximizerevenueandmeetclientneeds.
• Displaysleadershipinguesthospitalityexemplifiesexcellentcustomerserviceandcreatesapositiveatmosphereforguestrelations.
• Interactswithgueststoobtainfeedbackonproductqualityandservicelevels. Effectively responds to and handles guest problems and complaints.
• Empowers associates to provide excellent customer associates receiveon-going training to understand guest expectations.
• Have a sound knowledge and understanding of allhotel facilities (e.g. meeting room setupsmenusaccommodation.
• Maintainaneffectiveandorganisedfillingonallconfirmedbookings.
• Followsallhotelandcompanypoliciesandprocedures.
• Carry out other duties as may be required to support hotel operations to provide totalguestsatisfaction.
• Utiliseallcompanyresourcesavailabletomaximiserevenues(3rdPartychannels)
• Resolicitallbusinessopportunities

Qualifications:

• Minimum of 1 year of experience in a similar role
• Exceptional interpersonal and communication skills with the ability to interact effectively at all levels.
• Passion for delivering excellence in customer service.

What is in it for you:

In addition to receiving a competitive salary and investment in your personal development you will have access to an array of perks and discounts including:

• 31 days holiday (including Bank Holidays) with increasing entitlement based on length of service.
• Annual Bonus determined by personal and business performance.
• Private Medical Health coverage.
• Pension scheme participation.
• Life Assurance coverage.
• Annual Performance Review pay adjustments.
• Complimentary Gym and spa access.
• Free meals while at work.
• Dry-cleaning service availability.
• Complimentary enrolment in BenefitHub granting unlimited deals from various retailers and more.
• 50% discount at any of the St Pancras outlets.
• Marriott Discount Card offering benefits on hotel stays room upgrades gift shop purchases and F&B across 130 countries.
• Travel ticket season loan.
• Cycle to work scheme.
• Employee Assistance Programme access.
• Comprehensive Training and Development programme participation.
• Awards and recognition celebrations among many other benefit

Join Our Team:Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality If you thrive in a fast-paced environment and are passionate about making a difference we want to hear from you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.

Description for Internal Candidates

Let your passion for discovery become a career. Explore discover share and inspire at St Pancras Renaissance Hotel

Masterpiece by Design. Dynamic by Nature

The St Pancras Renaissance Hotel is distinctly iconic and an architectural masterpiece that celebrates both heritage and innovation. Housed in one of Londons landmark buildings it is where modern lifestyle and luxury experiences create new stories built upon those from the past.

We are looking for a Head Chef who is passionate about food and people someone who will work well within a dynamic and fast paced restaurant and bar.

Position Summary:Reporting to the Executive Sous Chef as Head Chef at St Pancras you will be responsible for managing the day to day kitchen operation ensuring thatfood is produced and served to the highest quality. The kitchen operation includes production and service for bars restaurants events spaces and associate areas (e.g. canteen). As a senior leader in the F&B department and main culinary leader in the hotel your role encompasses all elements of compliance with food safety kitchen and back of house hygiene and cleanliness (including stewarding); execution of and monitoring of culinary excellence; excellence in leadership; menu design and development; guest interaction; goods receiving and food cost control.

Responsibilities:Heres what your journey with us entails

General Kitchen

• Design menus to ensure proper portion arrangement and food garnish for all dishes
• Ensure food chemical and controllables ordering is in line with forecasted business levels and ensure flex as necessary.
• Ensure that all dishes on every menu are accompanied by a food spec including photo and allergy information and that each culinary associate signs off their training on each item before menus go live.
• Monitor the status of all kitchen and back of house equipment to ensure they are in correct working order to not only ensure efficient food production but also compliance with food hygiene health and safety guidelines.
• Work proactively with the F&B Front of House team assisting them where required in order to ensure guest service and that their menu knowledge is enhanced through daily taste panels.
• Daily monitoring of all kitchen and back of house operations in the operation in order to ensure excellence in food production service and cleaning

Cleanliness & Food Hygiene and Safety

• Ensure your team follow and comply with sanitation and cleaning procedures and pest control guidelines reporting pest control issues to appropriate personnel.
• Ensure all kitchen and back of house associates are trained on and cleaning all equipment in the appropriate manner and with the appropriate equipment at all times
• Ensure that all PPE required by the company or by law is worn by all associates on every shift (including any gloves masks disposable aprons) as required.
• Ensure that all documentation relating to food safety hygiene sanitising HACCP temperature control cleaning/disinfecting/sanitising and any other documentation as required is completed collated checked for accuracy and filed both daily and weekly.
• Ensure flawless compliance with local & national government and company food safety health and hygiene procedures. Be completely fluent in all processes as required by law upon inspection by an EHO.
• Ensure that all culinary and back of house associates are fully trained in all elements of food hygiene health and safety and allergy procedures.
• Implement monitor and ensure your teams compliance with food safety and handling policies and procedures such as product rotation First In-First Out (FIFO); dating labeling cleaning and organizing coolers/freezers/storage areas; and Cold Chain compliance across all food-related departments and areas.

Qualifications:

• Minimum of 1 year of experience in a similar role
• Exceptional interpersonal and communication skills with the ability to interact effectively at all levels.
• Proven leadership abilities with a track record of successfully leading and motivating teams.
• Passion for delivering excellence in customer service.

What is in it for you:

In addition to receiving a competitive salary and investment in your personal development you will have access to an array of perks and discounts including:

• 31 days holiday (including Bank Holidays) with increasing entitlement based on length of service.
• Annual Bonus determined by personal and business performance.
• Private Medical Health coverage.
• Pension scheme participation.
• Life Assurance coverage.
• Annual Performance Review pay adjustments.
• Complimentary Gym and spa access.
• Free St Pancras Experience for you and a guest.
• Free meals while at work.
• Dry-cleaning service availability.
• Complimentary enrolment in BenefitHub granting unlimited deals from various retailers and more.
• 50% discount at any of the St Pancras outlets.
• Marriott Discount Card offering benefits on hotel stays room upgrades gift shop purchases and F&B across 130 countries.
• Travel ticket season loan.
• Cycle to work scheme.
• Employee Assistance Programme access.
• Comprehensive Training and Development programme participation.
• Awards and recognition celebrations among many other benefit

Join Our Team:Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality If you thrive in a fast-paced environment and are passionate about making a difference we want to hear from you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.

Same Posting Description for Internal and External Candidates