Desktop Support
Desktop Support
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Job Description
Job Title: Desktop Support 3
Location: Burnaby BC / Vancouver BC (Onsite)
Duration: 6 months (possibility of extension based on customer requirements)
Target Working Hours: 7.5 hours/day
About the Role:
We are seeking a skilled and motivated Desktop Support 3 professional to join our team in Burnaby/Vancouver. This is an onsite role supporting our clients Windows-based environments and Office 365 applications. The ideal candidate will have strong technical expertise excellent communication skills and hands-on experience with system administration.
Key Responsibilities:
Provide advanced support for Windows 10 and Windows 11 operating systems.
Troubleshoot and resolve issues with Office 365 and other Microsoft applications.
Manage user accounts permissions and system configurations as part of system administration tasks.
Assist with application installations and troubleshooting on both desktop and mobile platforms.
Support AV hardware and software issues including MS Teams Logitech devices WebEx etc.
Communicate effectively with end-users to ensure timely resolution of technical issues.
Collaborate with IT teams to maintain a secure and efficient working environment.
Must-Have Skills / Experience:
Advanced Windows 10 / Windows 11 support experience
Advanced Office / O365 application support experience
System Administrator experience
Excellent in-person communication skills
Nice-to-Have Skills / Experience:
Experience troubleshooting application installation and use on Windows workstations
Experience troubleshooting AV hardware and software (MS Teams Logitech WebEx etc.)
Experience troubleshooting application installation and use on mobile platforms (Apple Android)
Microsoft or Cisco Certifications
What We Offer:
Competitive contract-based compensation
Opportunity to work on advanced IT systems and applications
Dynamic and collaborative onsite environment
Potential for contract extension based on performance and customer requirements
Employment Type
Full Time
