IT Support Specialist
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
IT Support Specialist
PLATFORM is a national privately owned Canadian brokerage specializing in insurance surety sub-default insurance and benefit solutions. We are driven by industry at the heart of everything we do. Our team blends sophisticated expertise with strategic thinking ensuring that our tailored solutions meet and exceed client expectations.
Your Impact at PLATFORM
The successful candidate will be responsible for installing configuring and maintaining computer systems and software. This role ensures that all colleagues receive IT helpdesk support to increase operational excellence within the firm. We are looking for professionals who want to join an exciting fast paced environment with a strong learning culture and a focus on overall development.
Install configure and maintain computer systems and software including deploying new laptops and resolving technical issues.
Deliver IT helpdesk support during standard business hours (MST) with occasional on-call or after-hours on-site assistance.
Provide on-site IT support for the Calgary office and travel as needed to other Western Canada locations.
Support office technology including networking (Wi-Fi) meeting room AV systems and printers.
Safeguard data security and maintain system integrity ensuring compliance with security policies.
Collaborate with the IT team on troubleshooting upgrades migrations and other technology projects.
Diagnose and resolve issues with broker management software M365 and other accounts and services and liaise with senior IT staff and vendors as required.
Document IT procedures configurations and best practices for future reference
Education Experience & Qualifications
Computer Science Degree or Network Administration Diploma
Three (3) years of IT support experience in a corporate setting
Experience supporting Office 365 apps and cloud services
Ability to communicate clearly verbally and in writing with non-technical staff
Strong documentation and discovery skills
Please visit our careers page to see more job opportunities.
Required Experience:
IC
Key Skills
- Fund Management
- Corporate Sales
- HR Recruitment
- Linux
- Airlines
About Company
PLATFORM is a national, privately owned Canadian brokerage specializing in insurance, surety, sub-default insurance and benefit solutions. We are driven by...
