Express Service Advisor
Express Service Advisor
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Job Description
About the Role:
Express Lane Service Advisors are the first point of contact for our quick-service guests. Youll greet customers listen to their needs and ensure their express services (oil changes tire rotations filters and other light maintenance) are handled efficiently and accurately. Your role is to deliver a 5-star guest experience while keeping vehicles moving smoothly through our Express Lane. Cochrane Toyota is looking for individuals who are energetic detail-oriented and thrive in a fast-paced environment.
What Sets Us Apart
We dont just sell & service Toyotas we build trust move fast and set the bar for what a dealership should be. AtCochrane Toyota our focus is simple: people. That means our guests our team and our shared passion for the Toyota brand. Were not here to follow industry standardswere here to redefine them. Were one of the most respected Toyota dealerships in the country and weve got the awards to back it upincluding 11 straight years as the Cochrane Readers Choice Gold Dealership of the year 11 straight years of recognition in Toyota Canadas Presidents Program and the coveted Platinum TSM Service Award.
We serve the Cochrane Bow Valley and Calgary regionsand our reputation is built on one thing: doing it better than anyone else.
What Well Bring:
A work environment built on teamwork flexibility and respect.
Continuous on-the-job training in the latest automotive technologies & customer service
RRSP matching and Deferred Profit Sharing.
Health and Dental Benefits Package
Paid Time Off
Great company culture
WhatYoull Be Doing:
Greeting Express Lane guests promptly and courteously
Initiating quick-service consultations documenting concerns and recommending express maintenance (oil changes filters tires etc.)
Preparing work orders quickly and accurately to keep Express Lane traffic moving
Coordinating with technicians to ensure timely service completion
Providing clear estimates and updates as needed
Reviewing invoices with guests and ensuring vehicles are delivered back promptly
Assisting with scheduling appointments and follow-ups
Handling phone calls & emails with professionalism and speed
Helping maintain above-zone Customer Satisfaction scores
What youll Bring:
Proven ability to deliver exceptional customer service in a fast-paced environment
13 years of experience in automotive service customer service or advising (Express or Quick Lane experience is an asset)
Energetic positive personality with excellent communication skills
Strong organizational skills and attention to detail
A desire for a long-term career with growth opportunities
Team-first mindset with personal and professional integrity
Application Deadline is September 21st 2025
Only successful applicants will be contacted.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
