Product Support Manager - AES (Advanced Electrical Services)

Providing leadership within the Advanced Electrical Services space including product knowledge dealer deployment analytics etc. to support sales/commercial goals.

Collaborating with other functions and businesses during planning and process improvement activities to ensure the timely completion of all corporate objectives and milestones.

Coaching developing and building marketing competencies/skills/knowledge for direct reports.

Travel as - anticipated up to 50-60%.

What you have:

Degree Requirement: Bachelors degree or equivalent experience preferred but not

Customer Focus & Service Excellence: Ability to demonstrate values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Knowledge of customer service concepts and techniques; ability to provide excellent service in a direct or indirect manner.
Level Basic Understanding:
Focuses activities on developing and maintaining positive customer relationships.

Responds to unexpected customer requests with a sense of urgency and positive action.
Discusses general differences between internally and externally focused organizations.
Cites the cost and benefits of good versus poor customer service.
Explains why customer satisfaction is important to successful product/service delivery.

Technical Excellence: Knowledge of power systems technology and various application methods; ability to provide solutions to significant technical challenges. Experience working in technical business operations marketing or sales preferred.
Level Working Knowledge:
Develop proposals and provide technical recommendations and solutions to customers for repair and upgrading their product.

Demonstrated ability to work on larger scale complex assignments and provide direction to AES sales personnel on project assignments.
Effectively performs the technical job aspects continuously building knowledge and keeping up-to-date on technical and procedural job components.
Applies technical operating and project standards based on achieving excellence in delivered products technologies and services.
Applies current procedures and technologies to help resolve technical issues in ones general area of technical competence.
Helps others solve technical or procedural problems or issues.

Data Gathering & Analysis: Strong analytical ability and initiative; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion goal or judgment.
Level Working Knowledge:
Follows proper data gathering and analysis processes and policies.
Reports problems that arise in the data collection process.
Participates in gathering and analyzing an organizations data based on requirements.
Documents data from various sources and in various formats.
Utilizes basic data collection and evaluation tools and techniques.

Consulting: Knowledge of techniques roles and responsibilities in providing technical or business guidance to clients both internal and external; ability to apply consulting knowledge appropriately.
Level Basic Understanding:
Explains the roles and responsibilities of a consultant.
Lists the typical phases of a consulting assignment or project.
Presents a professional image especially when dealing with customers.
Describes the consulting process and relationship with clients.

Problem Solving: Knowledge of approaches tools techniques for recognizing anticipating and resolving organizational operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Level Basic Understanding:
Explains the value of a disciplined approach to problem solving.
Describes problem reporting and escalation practices.
Utilizes accepted procedures for problem analysis and resolution.
Identifies key aspects of problem-solving techniques used in own area.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients vendors and peers.
Level Working Knowledge:

Understanding how dealers work and the ability to build strong relationships with our dealer partners while also championing and communicating our AES vision & strategy.
Provides prompt and effective responses to client requests and interactions.
Monitors client satisfaction levels on a regular basis.
Alerts own team to problems in client satisfaction.
Differentiates the roles and responsibilities in a business relationship.
Works with clients to address critical issues and resolve major problems.

Other:

• Position may be located in Alpharetta GA Peachtree City GA Fountain Inn SC Fisher IN or Wayne PA

• Position requires 50-60% travel

• Relocation is not available

• Sponsorship is not available

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