Technical Support Engineer Intern
Technical Support Engineer Intern
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Job Description
Job Summary:
At Red Hat our interns are an integral part of the team. They dont get delegated to busywork or unimportant tasks but participate in the day-to-day work and are active contributors to their team.
We are currently looking for Technical Support Engineering interns to join us in Raleigh. You will work closely with a senior mentor to gain technical knowledge and experience in your field and cooperate with a broader international team both locally and globally. You can expect challenging and engaging real-world projects where you gain an understanding of each stage of the marketing and sales funnel. Youll have the opportunity to learn and develop a knowledge of the Red Hat portfolio.
In this role you will work in an environment where different perspectives are invited the best ideas are valued and people feel empowered to contribute. Freedom and courage are two of our core values which is why you can practice taking risks and exploring the unknown and developing strengths. Yet being a Red Hatter isnt just about being brave; its also about demonstrating commitment and sticking to it.
The focus for Red Hats Intern Program is a dual partnership between the Emerging Talent Team and our intern managers. We can offer you professional development social engagement and networking performance and development and meaningful work throughout your time at Red Hat.
Job Responsibilities:
Verify organize and update customer contact information
Guide customers to register and use Customer Portal
Answer customers basic questions about the Red Hat subscription model
Support customers on basic issue of using Red Hat Enterprise Linux
Call back customers to track and confirm the current status of the submitted technical issues
Network with other talented interns in a workplace where you can be yourself and thrive
Required skills:
Excellent written and verbal communication skills in English
Ability to manage tasks meet deadlines and analyze data to foster data-driven decisions
Willingness to learn and proactivity work as a part of a wider team
About Red Hat
Red Hat is the worlds leading provider of enterprise open source software solutions using a community-powered approach to deliver high-performing Linux cloud container and Kubernetes technologies. Spread across 40 countries our associates work flexibly across work environments from in-office to office-flex to fully remote depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas no matter their title or tenure. Were a leader in open source because of our open and inclusive environment. We hire creative passionate people ready to contribute their ideas help solve complex problems and make an impact.
Inclusion at Red Hat
Red Hats culture is built on the open source principles of transparency collaboration and inclusion where the best ideas can come from anywhere and anyone. When this is realized it empowers people from different backgrounds perspectives and experiences to come together to share ideas challenge the status quo and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access and that all voices are not only heard but also celebrated. We hope you will join our celebration and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race color religion sex sexual orientation gender identity national origin ancestry citizenship age veteran status genetic information physical or mental disability medical condition marital status or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for and will not pay any fees commissions or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application email . General inquiries such as those regarding the status of a job application will not receive a reply.
Required Experience:
Intern
Employment Type
Full-Time
