Merchant Services Lead
Merchant Services Lead
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Job Description
About Wolt
At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.
We are seeking a highly motivated and results-oriented Merchant Services Lead to join our team in Poland. This role demands a strong commitment to providing exceptional support while ensuring the success of our team. The ideal candidate will be responsible for supervising the team optimizing performance and guaranteeing that our merchant partners receive a top-tier world-class experience.
What youll be doing
- Ensure operations efficiency and serve as the primary point of contact for the team when questions or issues arise
- Conduct regular one-on-ones to monitor performance provide feedback and support professional growth
- Ensure team members are well-supported motivated and trained
- Hire and train associates to scale the Merchant Services team
- Collaborate with other teams (e.g. Sales Onboarding Account Management) to ensure a seamless merchant experience
- Ensure best-in-class support and document standard operating procedures
- Analyze team performance metrics identify inefficiencies and implement improvements to processes and tools
- Own and manage operational and strategic projects
- Report to Merchant Operations Manager
Our humble expectations
- You have minimum 1 years of experience in in a managerial role
- You speak fluent Polish and English
- You thrive in a fast paced environment and are able to prioritize effectively
- You are a natural doer - but knows how to efficiently delegate responsibilities and tasks
- You are structured and understand the need for process documentation and data discipline
- You are an analytical thinker and experienced working with data
What we offer
Join an innovative company where creativity and passion drive everything we do. Youll be part of a friendly supportive team with opportunities to learn about our industry and grow your career.
If youre a foodie at heart youll feel right at home here! We also offer nice benefits including private health insurance and more.
Next steps
After one of our Talent Acquisition Partners reviews your application and finds that you meet the required criteria you will be invited to take part in the following process:
- Introduction meeting (You to Wolt and Wolt to you)
- Meeting with your potential Manager
- Visit us in our office and show us why youre the best candidate for the role! (Assignment stage)
Our Commitment to Diversity and Inclusion
Were committed to growing and empowering a more inclusive community within our company industry and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools resources and opportunity to excel.
Employment Type
Full Time
