Guest Services Officer
Guest Services Officer
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Salary Not Disclosed
1 Vacancy
Job Description
Filinvest Hotel: CRIMSON RESORT & SPA MACTAN
In accordance with the policies procedure and standards of Chroma Hospitality Inc. and Crimson Resort & Spa Mactan and under the direct supervision of the Guest Services Manager the Guest Services Officer is responsible for the general administration and profitability of the operation of the villa and guest services section.
Meets and Exceeds Customers and Team Members Expectations
- Establishes and communicates customer service objectives which support
achievements of Crimsons Mission and Vision. - Monitors customer service levels and counsels employees with alternative methods
of Responding to customer requests. - Ensures that employees receive the training necessary to provide Unique Guest
Experience service. - Determines customer delight level and needs by reviewing comment cards and
talking to customers regularly. - Provides staff with the skills training to be able to provide value added service
customers. - Performs other duties as required to provide Unique Guest Experience
Leadership
- Develops and implements strategies to achieve Employee Satisfaction Index
goals. - Creates a positive work environment for all employees.
- Develops employees to maximize potential and prepare for future promotional
opportunities by conducting counseling sessions determining developmental
needs and allowing these needs to be met.
QUALIFICATIONS
- Bachelors degree in Hospitality Management Tourism or related field is an advantage.
- With at least 1-2 years of experience in front office guest services or a similar role in the hospitality industry.
- Excellent communication and interpersonal skills with a warm service-oriented personality.
- Proficient in hotel systems reservations software and MS Office applications.
- Strong ability to handle guest concerns and complaints professionally and provide effective solutions.
- Well-groomed professional appearance and the ability to maintain composure under pressure.
- Flexible to work in shifts weekends and holidays as required by hotel operations.
- Willingness to work in Mactan Cebu.
Employment Type
Full Time
