Customer Success Specialist

About Metro Logics Inc.

Metro Logics Inc. is a third-party logistics company based in Olive Branch MS with additional facilities in Nevada and Utah. Metros Commercial Division provides temperature-controlled warehousing and logistics for perishable foods and related products.

About the role

Metro seeks a full-time Client Service Specialist to ensure excellent customer experiences for its Commercial Division. This dynamic role is ideal for candidates who enjoy people creating efficiencies and a fast-paced work environment.

Responsibilities

• Respond to customer requests in a friendly and timely manner via phone and email.
• Manage Metros Warehouse Management System to accurately process incoming and outgoing shipments and meet deadlines.
• Lead clerical duties including the completion and filing of paperwork scheduling appointments and managing inventories and databases.
• Work with General Manager to identify and record key processes and functions for use in
• employee training
• Help identify and engage prospective customers.
• Complete special projects including customer satisfaction reviews audit preparation and training schedules.
• Process print and and attach material tags on product.
• Complete inventory functions including the inspection counting and recording of inventory.
• Ensure product and materials are received and delivered on time and in accordance with established company policies and procedures.
• Make certain work area is clean secure and well maintained.
• Provide support for team members promoting trust-based relationships and a healthy working environment within and across departments.
• Ensure safety standards are updated and followed.
• Recommend and helps implement suggestions to improve processes policies and procedures.

Qualifications

• High school graduate or equivalent and three years of applicable full-time working experience.
• Computer skills (e.g. email communications Word Excel WMS online research etc.).
• Experience with Warehouse Management Systems.
• Training in forklift operation and safety certification may be required.
• Familiarity with inventory receiving processing and storage procedures.
• Demonstrated ability to both operate independently and work collaboratively with others.
• Ability to stoop kneel bend crouch and lift up to 40 lbs.
• Must be able to work in both a traditional office setting and a refrigerated warehouse for extended periods of time.

• Experience booking and scheduling LTL/FTL transportation preferred.

Metro is an Equal Employment Opportunity Employer as to all protected groups including protected veterans and individuals with disabilities.

NOTICE TO THIRD-PARTY AGENCIES:

Metro Logics Inc. is only accepting direct applicants; third-party recruiters employment agencies and/or other staffing services will not be considered.