Gaming:

Welcome to the world of land-based gaming. At Light & Wonder its all about the games and our Gaming team builds cutting-edge technology products and content for the most iconic casinos and operators across the globe.

Position Summary

The Sales Administration focus plans and implements projects that support the sales organization. Provides technical and administrative information. Works with market research team to ensure market analysis data is used for quoting customer prices. Prepares the distribution of accounts and updates the automated tracking system e.g. CRM. Provides sales documentation and satisfies customer requirements.

Duties Task and Responsibilities:

• Deliver an unmatched customer experience for products and services while optimizing partner relationships.

• Creates the value of the product which includes the following:

  • Generate Quote and submit for approvals

  • Enter Sales Order

  • Generate & Review Contact

  • Submit Contract to Account Executive and/or Customer

  • Execute Contract Revisions

  • Generate attach configuration and profile reports to sales order

  • Stock Orders (3PL) as required

  • Virtual Order Mgmt. as required

• Establish Customer and Partner Commitment to Ensure Execution

  • Receive & review contract accuracy

  • Submit contact to Legal for execution

  • Systems Holds & Alerts

  • Execute Order Revisions

  • Book Sales Order & Action System holds

  • Exception Management (Expediting)

• Customer & Partner Expectation & Execution Management

  • Early Release Execution and Escalation

  • Manage Holds & Alerts on Sales Orders

  • Order Revisions

  • Provide a weekly order status report to account executive

Qualifications

Skills Abilities and Knowledge

Communication Skills:

Well versed in effectively interacting with partners to identify and process their requirements and the ability navigate difficult decisions with manager escalation as necessary and messaging (verbally and written).

Customer Service Skills:

Able to courteously interact with partners to ensure unmatched customer experience.

Education and Training Skills:

• A bachelors in business administration supply chain or in a related discipline is preferred and or prior experience (1 to 3 years of experience) in the field of customer service is preferred for this position.

• Attends seminars workshops and conferences for continuous improvement and professional development.

• Oracle and Salesforce Experience Preferred

Soft Skills

• Build sustainable relationships of trust through open and interactive communication.

• Drive and exhibit the company core values.

• Excellent communication skills with an exceptional customer service approach.

• Ability to work under pressure during various business cycles.

• Strong organizational and problem-solving skills.

• Detailed oriented.

• Ability to work in matrix organization.

• Ability to analysis data from multiple sources.

• Approachable transparency and integrity.

• Embraces technology.

Work Conditions: The working conditions are representative and typical of similar jobs in comparable organizations.

Light & Wonder Corporation and its affiliates are engaged in highly regulated gaming and lottery businesses. As a result certain Light & Wonder may among other things be required to obtain a gaming or other license(s) undergo background investigations or security checks or meet certain standards dictated by law regulation or order to ensure L&W complies with its regulatory and contractual commitments as a condition to hiring and continuing to employ its employees L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law) you shall be asked to consent to L&W conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class. If youd like more information about your equal employment opportunity rights as an applicant under the law please click here for EEOC Poster.