Customer Success Specialist II

Job Summary:

The Customer Success Specialist II (CSS) will play a pivotal role in ensuring the seamless onboarding and successful implementation for CareerCircle and Getting Hired accounts. The CSS will manage a portfolio of existing client partners and accounts. The primary responsibilities will include building and maintaining strong relationships with clients understanding their evolving needs and challenges and providing continuous support guidance and stewardship. The goal of the CSS will be to service existing accounts while implementing strategies for growth.

In-Office Requirement:

Fully Remote

Essential Functions:

Manage CareerCircle newly onboarded accounts including those from Getting Hired by conducting regular monthly and quarterly business reviews to consult on results. During these reviews you evaluate whether we are delivering on the promises made by the sales team identify what is most important in the partnership and use data to support these findings.
Responsible for negotiation of contract renewals for a portfolio of customers with focus on retaining and increasing contract value working directly with finance throughout the process.
Develop a mitigation plan for any identified issues while also focusing on opportunities to upsell and secure renewals.
Responsible for consultation in marketing and branding recruiting strategies and implementing best practices directly relating to inclusion (DEI) for new and existing customers.
Become subject matter expert in DE&I Disability (or other historically underrepresented group) by proactively performing research and recommendations for new service offerings.
Implement and provide training for new customers.
Ensure the timely and successful delivery of solutions according to the needs of our customers.
Operate as lead point of contact for all matters specific to CareerCircle and Getting Hired customers building strong long-lasting relationships.
Acquire a complete understanding of the services offered by CareerCircle and Getting Hired at a sales and operational perspective.
Provide support to the sales team and customers which may include but not limited to: reports analysis industry statistical comparison etc
Enter data into CRM and daily sales reports. Maintain CRM database with accuracy
Provide ongoing customer support and maintenance for a portfolio of customers including OFCCP reporting requests traffic analysis contact changes job posting support marketing and social media needs and general Q&A.
Assist in the development and implementation of new processes and procedures to build effective and efficient team operations

Supervisory or Management Responsibility:

Acts as a player/coach to business development team members

Minimum Education and/or Experience:

Experience with business development and/or recruitment and business growth

Skills/Abilities:

Demonstrate problem solving skills and eagerness to work through complexity and uncertainty
Adaptability particularly being ready and willing to move the business forward through change
Outstanding record of achievement in current position
Customer service/interaction skills
Ability to compile analyze interpret data
Strong level of attention to detail and accuracy of information
Strong interpersonal and communication skills with the ability to work with people at multiple levels
Proven ability to take ownership of tasks and aggressively drive towards concrete results
High level of proficiency in MS PowerPoint MS Word MS Excel &
Organization and documentation skills
Flexibility ability to work independently or with a team on multiple tasks as assigned
Must have excellent oral and written communication skills.
Must have professional presentation skills and demeanor accompanied by an exemplary code of ethics.
Must be a self-starter

Core Competencies:

Build relationships
Develop people
Lead change
Inspire Others
Think critically
Communicate clearly
Create Accountability

Salary Range:

$57400 - $86000

The position is bonus eligible

Close Date:

10/28/25

Benefits Overview:

Benefits are subject to change and may be subject to specific elections plan or program terms. This role is eligible for the following:
o Medical dental & vision
o Hospital plans
o 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
o Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)
o Company paid Short and long-term disability
o Health & Dependent Care Spending Accounts (HSA & DCFSA)
o Transportation benefits
o Employee Assistance Program
o Tuition Assistance
o Time Off/Leave (PTO Allegis Group Paid Family Leave Parental Leave)

The company is an equal opportunity employer and will consider all applications without regard to race sex age color religion national origin veteran status disability sexual orientation gender identity genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation such as the modification or adjustment of the job application process or interviewing process due to a disability please email Lauren Lara at or call for other accommodation options.