Customer Service Trainer
Customer Service Trainer
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Job Description
Job Description
We are seeking a Customer Service Trainer to join our team in Houston TX. This role is responsible for designing developing and delivering engaging training programs to enhance the skills and performance of our customer service team. The ideal candidate will have a passion for teaching excellent communication skills and the ability to adapt training methods to different learning styles.
Responsibilities
Develop and deliver customer service training programs both in-person and virtual.
Assess team performance and identify skill gaps to tailor training content.
Create training materials manuals and presentations to support learning.
Conduct coaching sessions and provide feedback to customer service representatives.
Monitor and evaluate training effectiveness adjusting strategies as needed.
Collaborate with management to ensure training aligns with company goals and customer expectations.
Qualifications :
Qualifications
Bachelors degree in Business Communications Education or related field preferred.
Proven experience in customer service and/or training roles.
Strong communication presentation and interpersonal skills.
Ability to motivate coach and develop others.
Proficiency in creating training materials and using modern training tools.
Highly organized with strong attention to detail.
Additional Information :
Benefits
Competitive salary ($57000 $63000 per year).
Health dental and vision insurance.
Paid time off and holidays.
Opportunities for career growth and professional development.
Supportive and collaborative work environment.
Full-time position Monday to Friday schedule.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
