Customer Service Assistant
Customer Service Assistant
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
We are seeking a Customer Service Assistant to join our dynamic team in Cincinnati. This role is ideal for an individual who excels at communication problem-solving and building positive relationships with customers. As part of our service team you will be the first point of contact for clients ensuring their inquiries are handled efficiently and professionally.
Responsibilities
Respond to customer inquiries via phone email and in person.
Provide accurate information about products and services.
Assist in processing orders returns and exchanges.
Maintain records of customer interactions and transactions.
Escalate complex issues to appropriate departments when necessary.
Support the customer service team in achieving performance targets.
Contribute to maintaining a positive and professional company image.
Qualifications :
Qualifications
High school diploma or equivalent; associates or bachelors degree preferred.
Previous customer service or administrative experience is a plus.
Strong communication and interpersonal skills.
Ability to handle multiple tasks and prioritize effectively.
Proficiency in Microsoft Office Suite and general computer systems.
Problem-solving mindset with attention to detail.
Team-oriented with a professional and approachable demeanor.
Additional Information :
Benefits
Competitive salary ($50000 $55000 annually).
Opportunities for professional growth and advancement.
Health dental and vision insurance.
Paid time off and company holidays.
Retirement savings plan.
Supportive and collaborative work environment.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
