Analyst, Digital Account Management
Analyst, Digital Account Management
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Visa Direct is a money movement solution that Visa provides to clients (issuers acquirers processors merchants and service providers) to facilitate domestic and cross-border fund transfers/disbursements using debit card credentials bank account information or digital wallet addresses around the world. Over the past years we have invested in establishing competitive payment rails and superior market readiness and we are now ready to focus aggressively on cross border growth.
This role involves working closely with Account Management Product Compliance and Support teams to provide operational support for Clients of Visa Direct Cross Border (former Currencycloud) Visas recently acquired cloud-based embedded cross border moneymovement infrastructure solution.
The ideal candidate will possess a strong understanding of the payments landscape and technologies exceptional communication skills and a laser focus on quality working across a matrix organizational structure and liaising with various teams to influence and collaborate effectively.
Job Description and Responsibilities
Coordinate internal processes related to client account management and help address and resolve account-related inquiries and issues including billing and invoicing processes and compliance-related activities
Support monthly and quarterly performance reviews of client portfolio to identify growth potential and proactively address attrition risks
Assist in coordination of contract renewals
Provide ad hoc analysis as requested
Coordinate offboarding processes with relevant internal teams
Collaborate closely with Sales Product Business Development Billing Compliance and Support teams
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications :
Basic Qualifications
- 2 or more years of work experience with a Bachelors Degree or an Advanced Degree (e.g. Masters MBA JD MD or PhD)
Preferred Qualifications
- 3 or more years of work experience with a Bachelors Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters MBA JD MD)
- 3 or more years of work experience with a Bachelors Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters MBA JD MD)
- 2 years experience in business operations and account management roles particularly in supporting cross-functional global processes tools or other key analytics
- Experience in supporting cross-functional program initiatives and facilitating collaboration across Sales Account Management Marketing Finance Product and Customer Service organizations
- Exhibits strengths as a cross-functional navigator and consensus builder with high financial acumen and analytical skills
- Must be results-oriented organized able to handle multiple urgent tasks and must effectively deal with ambiguity in a virtual work environment
- Exceptional influencing & presentation skills - thinks strategically to problem solve tactical execution particularly in a growing matrixed organization
- Strong desire to win as a team pride of outcome mentality vs pride of ownership
- Knowledge and experience with Visa products FX and Global Payments seen as a plus
- Familiarity with Salesforce Zendesk and/or MS Dynamics seen as a plus
Additional Information :
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 102600.00 to 145150.00 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge skills experience and addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
