Guest Services Manager

Guest Services Manager 

Providing engaging sincere personalized service is one of the ways our Front Office Colleagues and Leaders are turning moments into memories for our guests at Fairmont Hotels & Resorts. Highlight your leadership and interpersonal strengths as Guest Services Manager where you will foster an engaged team maximize operations and ensure exceptional guest service. Reporting to the Director of Rooms the Guest Services Manager is responsible for ensuring the smooth and efficient operation of Bell Services Door Valet Services and Shuttle Services. The Guest Service Manager will ensure that all standards procedures and guest satisfaction objectives are met and exceeded on a consistent basis. 

What you will be doing: 

Must Responsibilities and essential job functions include but are not limited to the following:  

• Maintains a high level of professionalism in all aspects of job performance. 

• Ensures our Accor Live Limitless members and VIPs guests are recognized upon arrival receiving a warm greeting and appropriate assistance 

• Ensures Fairmont standards procedures and practices are followed by providing the highest quality of colleague training monitoring performance and providing coaching on an on-going basis 

• Policies are in place and maintained to prevent damage and loss of guests belongings and hotel property.  Responsible for regular maintenance of equipment including bikes golf clubs and bell carts 

• Policies are in place and maintained to prevent damage to Guest vehicles 

• Ensures the achievement of financial objectives through accurate staffing and scheduling consistently monitoring productivity and ensuring the accurate administration of payroll. 

• Develops an engaged enthusiastic and guest driven team through recruitment personal and professional development and reward. 

• Promotes positive colleague relations through an environment that encourages open communication trust and mutual respect 

• Accurate administration of the Collective Agreement 

• Plans regular and effective communication with all Guest Services colleagues through individual and departmental communication meetings and Pre-Shift briefings 

• Cooperates coordinates and communicates with other departments of The Fairmont Orchid to ensure the highest level of Guest Service is maintained 

• Ensuring that all Health & Safety standards are met procedures followed and that employees have the correct knowledge and tools to work safely.  

• Provide leadership support to the extended Front Office Team including Front Desk Royal Service Concierge.  

• Provide leadership support and mentorship to the Front Office Manager and Resort Assistant Managers  including Guest escalations in the absence of the Director of Rooms 

• Create update and follow Local Standard Operating Procedures for a smooth operation and great arrival/departure experience.  

Qualifications :

Your experience and skills include: 

• Minimum 2 years previous management experience in Front Office operations. 

• Knowledge of computerized Front Office systems required with emphasis in Property Manager 

• Proficiency in Word and Excel. Excellent written and verbal communication skills required 

• University degree or College diploma in Hotel Management preferred 

• Strong interpersonal and problem solving abilities 

• Ability to work independently and prioritize responsibilities and handle a multitude of tasks colleagues and guest requests 

• Highly organized results-oriented with the ability to be flexible and work well under pressure 

• Ability to work cohesively as part of a team 

• Must be physically able to lift luggage and possess a valid class 5 drivers license with clear abstract. 

Additional Information :

Visa Requirements: Applicants must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why work for Accor

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.

By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit  Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that to offer our guests the best we first need to offer our employees the best. Thats why youll find exceptional work opportunities throughout North America and the Caribbean Europe and Africa the Middle East and Asia Pacific as well as industry leading training career development recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotel that includes landmark locations like Londons The Savoy New Yorks The Plaza and Shanghais Fairmont Peace Hotel. Our teams are guided by values of Respect Integrity Teamwork and Empowerment; we employ the highest ethical and quality standards treating all colleague with fairness & dignity. A community and environmental leader Fairmont is also regarded for its responsible tourism practices and award winning Green Partnership Program. An exciting future awaits!

Do what you love care for the world dare to challenge the status quo! #BELIMITLESS

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Remote Work :

No

Employment Type :

Full-time