Client Portfolio Manager – Medical Device Services

Entrepreneurial business leader and single point of accountability for strategic client portfolios across Eurofins Medical Device Services. This role bridges Business Development and Operations across Medical Device Services (testing and consulting) to translate client objectives into executable programs grow accounts and protect margin. The Client Portfolio Manager (CPM) effectively leverages and directs Project Managers (PMs) to ensure operational excellence driving organized execution and maximizing value across projects. The Client Portfolio Manager (CPM) views ambiguity as opportunity to create comprehensive solutions maintaining a relentless focus on customer outcomes and Eurofins success metrics.

Success in this role requires strategic vision the ability to align cross-functional teams and the drive to deliver measurable value to both clients and the business.

Responsibilities

• Strategic Account Leadership
  • Build multi-year account plans; map stakeholders/influence; coordinate executive touchpoints.
  • Expand Eurofins footprint across SBUs (packaging sterilization chemistry/materials microbiology; regulatory/quality consulting) by recognizing value add opportunities for clients..
  • Shape commercial strategy with BD/Finance (pricing bundling service packaging).
• Program & Portfolio Management
  • Lead initiation planning execution monitoring/control and closeout for assigned projects and studies.
  • Serve as primary communication link between clients and laboratory/consulting operations; interpret technical information for cross-functional teams.
  • Create and maintain portfolio/project tracking tools RACI timelines risk logs and action registers; drive follow-through and accountability.
  • Work with lab & consulting operations to initiate plan/organize and monitor/control study activities per awarded scope.
• Delivery Governance & Quality
  • Establish cadences and KPIs; monitor scope schedule risk cost and quality; ensure contractual compliance.
  • Manage documentation: protocols methods change orders meeting agendas/minutes and all client deliverables.
  • Organize/facilitate client visits and audits; present status and plans in client meetings.
  • Escalate issues promptly to both Eurofins and client leadership when services/projects deviate from expectations.
• Financial & Backlog Management
  • Protect and improve gross margin through scope discipline forecasting and proactive risk/issue management.
  • Track financials: FTE utilization purchase orders invoices accruals; maintain healthy backlog and convert pipeline to revenue.
  • Capture and share lessons learned to prevent recurrence of negative outcomes and scale best practices.
• Customer Outcomes & Growth Enablement
  • Manage client expectations; provide regular project and financial updates; collect feedback and translate into action.
  • Support BD in bids/SOWs/defense; onboard new opportunities for successful delivery handoff.
  • Drive cross-sell/upsell and expand services within strategic accounts; champion continuous improvement.
• Process Tools and Scaling
  • Recognize ambiguity and design the standards (playbooks templates dashboards) that remove it.
  • Leverage CRM/PSA/LIMS and BI tools (e.g. Microsoft CRM PSA eLIMS Power BI) to enable visibility forecasting and decision-making.

Success Metrics (KPIs)

• Portfolio revenue growth expansion rate renewals
• Gross margin vs. target; variance to plan
• Utilization and capacity alignment across SBUs
• On-time delivery / milestone attainment
• Backlog health (book-to-bill forecast accuracy)
• Client satisfaction (surveys/NPS) audit outcomes

Qualifications :

• Education: Bachelors degree required (Engineering Business or Life Sciences); Masters preferred.
• Experience: 10 years in the medical device industry leading complex multi-discipline programs; consulting and account management experience preferred.
• Program Management: Advanced PM skills across planning/execution/governance; PMP preferred.
• Business Leadership: Proven P&L awareness pricing/packaging familiarity and commercial partnering with Sales/Finance.
• Regulatory/Quality Fluency: Working knowledge of relevant frameworks and standards (e.g. ISO 13485/14971/ 11135/CFR 820).
• Core Competencies:
  • Entrepreneurial self-starter who creates structure in undefined environments
  • Strong collaborator and influencer across executives labs and consultants
  • Exceptional client communication and expectation management
  • Data-driven decision-making; risk change and stakeholder management
  • Continuous improvement mindset with a keen eye on business success aligned to Eurofins metrics

Travel to client sites and Eurofins laboratories as needed.

Additional Information :

What we offer:

• Excellent full time benefits including comprehensive medical coverage dental and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

Eurofins USA BioPharma Services is a Disabled and Veteran Equal Employment Opportunity employer.

Remote Work :

Yes

Employment Type :

Full-time